Customer Success Account Manager, Digital

Bazeta; Seattle (WA); Remote; USD 73,000 - 98,000; Full time

Benefits offered by this job

Remote model

Professional development stipend

Parental leave

Job summary

Samsara is seeking a Remote Customer Success Account Manager to own 60+ renewals per quarter from end-to-end, exceed targets, and drive platform adoption with mid-sized customers in a fast-growing SaaS environment.

You will forecast renewals, mitigate renewal risk, and work with sales to resolve issues, ensuring successful, long-term customer relationships from across the US.

Qualifications

• 2+ years of full cycle closing sales experience with mid-sized businesses.
• Track record of quota over-achievement in a high-velocity environment.
• Strong communication and relationship-building skills with customers.

Responsibilities

• Own 60+ renewals per quarter from end-to-end and exceed targets.
• Engage with customers to identify renewal risk and drive platform adoption.
• Forecast renewals using structured, scenario-based methodology.
• Collaborate cross-functionally with sales to resolve issues and ensure smooth renewals.

Skills

Full cycle closing sales

Quota achievement

Customer-facing communication

Renewals management

Empathy

Highly organized

Tools

Salesforce

Job description

4. Customer Success Account Manager, Digital# Customer Success Account Manager, Digital## DescriptionWho We AreSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.About This RoleRenewals are the core of a SaaS company's revenue stream. The Commercial Account Manager position will focus on the achievement of renewal targets for Samsara's Commercial accounts. This role is responsible for ensuring your customers are set up for success while maximizing the financial results for Samsara. For each deal, this means minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, passing findings and insights back to the business, and closing 36-month renewal deals.This is a remote role open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.You Should Apply If- You want to impact the industries that run our world: Your efforts will result in real-world impact - helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.- You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.- You enjoy working at high velocity- You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.In This Role, You Will- Own 60+ renewals per quarter from end-to-end and exceed sales targets- Follow a structured scenario-based forecasting methodology- Engage with customers to identify and mitigate renewal risk and drive platform adoption at scale- Work cross-functionally with sales teams to solve problems and ensure a successful, smooth renewal- Contribute to an exceptional team environment that motivates the team to perform at its best- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesMinimum Requirements for This Role- 2+ years of full cycle closing sales experience, ideally working with mid-sized businesses in a high transaction environment- A track record of consistent quota over-achievement- Comfort with a rapidly changing, high-growth environment- Empathy for customers and team members- Highly organized- Strong communication and presentation skills- Familiarity with SalesforceThe compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Annual OTE Salary $72,888 - $98,000 USD.Total RewardsAt Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.Flexible Working...Source: Jobspresso (https://jobspresso.co/job/customer-success-account-manager-digital/)