Customer Success/Account Manager

Anytime AI Inc.; New York (NY); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Healthcare insurance plans

Flexible work environment

Growth opportunity

Professional development

Job summary

A legal tech startup is looking for a Customer Success/Account Manager to enhance client satisfaction and foster long-term relationships. This role requires proactive engagement and a track record in account management. Ideal candidates will have experience in legal tech or SaaS, strong communication skills, and adaptability in a fast-paced environment. Join us to make a significant impact and be part of our innovative team.

Qualifications

• 1-5 years in account management, customer success, or client relations.
• Direct experience in legal tech or SaaS preferred.
• Familiarity with legal workflows, especially in personal injury cases.

Responsibilities

• Foster and maintain strong relationships with assigned clients.
• Oversee client onboarding and provide personalized training.
• Monitor client usage and proactively address renewal opportunities.

Skills

Client relationship management

Communication skills

Adaptability

Results-driven

Education

Bachelor or higher degree in Business, Marketing, or related field

Tools

CRM tools (e.g., Zoho, HubSpot)

Job description

Base $50k - $100k
+ Commission
+ Employee Stock Option Plan

About Anytime AI

Anytime AI revolutionizes Plaintiff litigation with an All-in-One Legal AI Platform for Plaintiff Lawyers. It automates legal research, medical analysis, and document drafting, from intake to settlement, cutting up to 90% of manual work while ensuring speed, accuracy, and court-ready compliance. Built for strategy, advocacy, and exceptional outcomes.

Position Overview

The Customer Success/Account Manager will play a pivotal role in ensuring client satisfaction, fostering long‑term relationships, and driving customer success. This role requires a proactive approach to client engagement, strong relationship‑building skills, and the ability to identify and address client needs. The ideal candidate is a self‑starter with a passion for customer success, a track record of growing client accounts, and a desire to thrive in a fast‑paced environment.

Responsibilities

• Client Relationship Management
  • Foster and maintain strong relationships with assigned clients, serving as their primary point of contact for all needs.
  • Conduct regular check‑ins to monitor satisfaction, identify opportunities for improvement, and gather client feedback.
• Client Onboarding & Training
  • Oversee client onboarding and provide personalized training in collaboration with Account Executives.
  • Ensure seamless adoption of Anytime AI products through customized materials and interactive sessions.
• Address client requests and issues promptly.
• Join client calls as needed to provide immediate assistance and maintain satisfaction.
• Resolve client issues by coordinating with cross‑functional teams to ensure swift and effective resolution.

Track all escalated cases and client statuses in collaboration with Account Executives.

Client Renewal & Account Growth

• Monitor client usage and proactively address renewal opportunities.

Usage Analytics & Reporting

• Monitor product engagement metrics and generate actionable insights to drive adoption and ROI for clients.
• Provide clients with regular reports on usage, performance, and ROI, highlighting areas of success and opportunities for growth.

Work closely with sales, marketing, AEs, and customer support teams to align on business goals and ensure a unified client experience.

Share insights from client interactions to inform internal strategies and product improvements.

Represent Anytime AI at trade shows, conferences, and industry events.

Engage with attendees to showcase the product, gather insights, and build client relationships.

Requirements

• Bachelor or higher degree in Business, Marketing, or a related field (or equivalent work experience).
• Experience
  • 1-5 years in account management, customer success, or client relations.
  • Direct experience in legal tech or SaaS startup environments is strongly preferred.
  • Familiarity with legal workflows, especially in personal injury cases, or experience working with attorneys is highly desirable.
• Skills:
  • Proven track record of managing and growing client accounts.
  • Strong interpersonal and communication skills (written and verbal).
  • Ability to understand client needs and offer tailored solutions.
  • Familiarity with AI-based technology solutions.
• Tools: Proficiency with CRM tools (e.g., Zoho, HubSpot) and customer support software.
• Results‑driven: Demonstrated ability to deliver measurable results in customer acquisition, lead generation, and engagement.
• Collaboration: Strong interpersonal skills with the ability to work cross‑functionally with sales and product teams.
• Adaptability: Thrives in a fast‑paced startup environment and can pivot strategies when necessary.
• Time Zone Flexibility: Comfortable working with clients and teams across different U.S. time zones, ensuring timely communication and responsiveness regardless of location.

What We Offer

• Competitive Salary and Benefits: Including founding member stock options.
• Healthcare: Comprehensive medical, dental, and vision insurance plans for you and your family.
• Flexible Work Environment: Remote or hybrid options are available.
• Growth Opportunity: Be part of an innovative Legal AI startup experiencing rapid growth and shape the future of AI in the legal industry.
• Professional Development: Work alongside a talented team and gain exposure to multiple domains including Marketing, Product Management, and AI technologies.

Why Join Anytime AI?

If you're passionate about business development in the AI and legal tech space and eager to make a significant impact in a high‑growth startup, we want to hear from you! Join us in transforming the way lawyers work with AI‑driven solutions.

Anytime AI is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.