Customer Specialist (Sales)-Part Time

CarMax; Redlands (CA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Monthly bonus

Benefits package

Job summary

CarMax Inc. is seeking a Customer Specialist in Redlands, CA to guide customers through car buying and selling journeys. You will facilitate appraisals, test drives, paperwork, and repair orders while maintaining a transparent, customer-first process.

The role involves coordinating service appointments, auditing documents, and ensuring accurate billing with cross-team collaboration. Qualified candidates will have strong communication, integrity, and teamwork.

Qualifications

• Strong communication skills and ability to build relationships with customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.

Responsibilities

• Deliver exceptional customer service through sales guidance, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning; reconcile data.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, reports, audits, and payments; coordinate service appointments and review invoices for accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.

Skills

Communication skills

Relationship building

Teamwork

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office

Job description

6217 - Redlands - 1125 New York Street, Redlands, California, 92374CarMax, the way your career should be!Position OverviewAs a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction.Why CarMax?At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.Role ResponsibilitiesDeliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.Required QualificationsStrong communication skills with confidence in representing CarMax and its products.Ability to build lasting relationships and create win-win solutions for customers.Demonstrated integrity, respect, and teamwork in a fast-paced environment.Skilled in balancing customer needs with business goals and following processes accurately.Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.High School Diploma or equivalent and a valid driver’s license.Ability to lift up to 25 lbs and accurately read and transcribe data.Preferred QualificationsSales or customer service experience in retail or similar environments.Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).About CarMaxAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.In addition to your hourly rate, this role also includes a monthly team-based bonus targeted at 25% of base salary, based on store performance vs goal. Customer Specialists earn an average bonus of over $900 per month.The hourly rate for this position is:$20.60 - $30.90Benefits:Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.For more details about benefits, please visit our CarMax Benefits website.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.