Customer Specialist In Training

CarMax Inc.; Vancouver (WA); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Sick time (state rules)

Washington sick leave

Vacation days (1 year+ service)

Floating holidays

Job summary

CarMax Vancouver is hiring a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You’ll learn a fast-paced workflow, perform appraisals, paperwork, and coordination across teams while upholding CarMax values like honesty and integrity.

The role emphasizes strong communication, multitasking, and teamwork as you deliver a consistent customer experience and support store operations in a collaborative environment.

Qualifications

• High School Diploma or equivalent is required.
• Valid driver’s license required.
• Ability to lift up to 25 lbs and read/transcribe data accurately.

Responsibilities

• Deliver outstanding customer service through sales, appraisals, test drives and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage vehicle check-in, daily scanning, and inventory reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, print reports, audit documents, and process payments.
• Coordinate service appointments and review repair invoices for accuracy.
• Maintain a clean, organized work area and follow EH&S requirements.

Skills

Strong communication

Customer service focus

Relationship building

Integrity

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

7255 - Vancouver - 7005 NE 117th Ave, Vancouver, Washington, 98662

CarMax, the way your career should be!

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

In addition to your hourly rate, this role also includes a monthly team‑based bonus targeted at 25% of base salary, based on store performance vs goal. Customer Specialists earn an average bonus of over $900 per month.

The hourly rate for this position is: $19.00 - $28.50

Benefits

• Part‑time associates eligible for sick time in states that mandate it, accrued per pay period, ranging from 24 hours to unlimited based on state rules.
• In Washington, part‑time associates receive sick leave consistent with state law.
• Part‑time associates eligible for 8–40 hours per year of vacation based on length of service, subject to a 1‑year waiting period.
• Part‑time associates eligible for 4 hours of floating holiday time each calendar year, subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application