Customer Specialist

CarMax Business Services; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Roanoke, Virginia. In this role, you will provide an iconic customer experience by guiding clients through every step of their CarMax journey. You will play a key part in ensuring customer satisfaction and managing vehicle assessments and paperwork in a fast-paced retail environment. Ideal candidates should possess strong communication skills, a High School Diploma, and experience in sales or customer service. Join our team and help maintain the values of honesty and transparency that define CarMax.

Qualifications

• Exceptional communication skills necessary to guide customers.
• Ability to build and maintain strong relationships with customers.
• Sales and customer service experience in retail preferred.

Responsibilities

• Guide customers throughout the buying and selling experience.
• Conduct vehicle condition assessments for appraisals.
• Manage vehicle inventory and perform inspections.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver's License

Basic Microsoft Office skills

Job description

Location: 6154 - Roanoke - 2839 Peters Creek Road NW, Roanoke, Virginia, 24019-3511

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

• Demonstrate exceptional communication skills
• Display confidence in self, the product and CarMax
• Ability to build and maintain strong relationships
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
• Balance the needs of the Customer and the business when making decisions
• Seek to fully understand and meet Customer needs
• Create win-win solutions to Customer issues
• Get work done well, on time and follow the right process
• Drive work processes and pay close attention to detail
• Perform multiple duties in a high energy, fast-paced working environment
• Read, interpret and transcribe data in order to maintain accurate records
• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

• High School Diploma, or equivalent
• Sales and customer service experience, in an area such as retail, preferred
• Valid Driver’s License
• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.