Customer Solutions Strategist

Smurfit Westrock Company; South Brunswick (NJ); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid vacation & holidays

Life Insurance

AD&D

Disability insurance

Tuition reimbursement

Job summary

Smurfit Westrock Company in Dayton, NJ is seeking a Customer Service Specialist to handle phone and email inquiries, maintain customer accounts, and process orders for strategic accounts. You will prepare, enter, and monitor orders, and provide timely communication on order status and delays.

The role requires an AA or equivalent, 3+ years in a related field, and strong communication skills. Onsite position with occasional travel and a comprehensive benefits package.

Qualifications

• Analytical skills to identify and resolve problems.
• Strong verbal and written communication abilities.
• English fluency required; bilingual preferred.
• Data entry proficiency with accurate keyboard skills.
• Experience in a call center environment or similar.

Responsibilities

• Lead RFQ process: gather material, collect customer info, maintain quotes.
• Serve as primary contact for strategic customers and sales staff.
• Provide prompt updates on orders and communicate challenges.
• Assess costs, production schedules, and order entries to meet needs.
• Identify cost-saving opportunities to improve profitability.
• Initiate and monitor multiple projects through development and fulfillment.
• Prepare quotations and ensure quotes align with costing and invoicing.

Education

AA degree or equivalent

Tools

MS Office

Job description

The Opportunity:

The Customer Service Specialistwill be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts.The Customer Solution Strategist will work onsite.

Pay: $26.07-$28/hr

Location: Dayton, NJ 08810

How you will impact Smurfit Westrock:

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.
• Uses creative problem solving to achieve sales and customer objectives.
• Identify cost saving opportunities for accounts to improve profitability.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.
• Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes.

What you need to succeed:

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with various organizational levels.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proficient data entry skills and above average knowledge of MS Office products
• Available to work on the last day of each month to process closing of month end.
• Occasional Travel
• Call center environment, will need to wear airpods or headset

What We Offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work
• Medical, Dental and Vision Benefits
• 401k with company match
• Paid vacation time & holidays
• Life Insurance & AD&D
• Short- & Long-term Disability Insurance
• Tuition Reimbursement.

#WorkWithSmurfitWestrock #Packaging Solutions

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.