Customer Solutions Specialist (HVAC)

Parts Town; Chicago (IL); Hybrid; USD 37,348 - 50,403; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Paid time off

Job summary

Parts Town is seeking a Customer Solutions Specialist who will support pricing, quotes, parts identification, shipping, tracking and returns. You will join a team delivering top-notch customer service and upholding Parts Town's high-quality standards.

The role emphasizes stellar communication and attention to detail, with a demonstrated ability to manage a high volume of calls and emails while providing a friendly, helpful experience.

Qualifications

• At least 1 year of experience in a face-to-face or phone-based customer service role.
• Strong organizational and multitasking skills with basic computer literacy.
• Excellent English communication (verbal and written). If bilingual, a plus.
• Reliable high-speed internet at home.
• Comfortable with handling a high volume of inbound calls and emails.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking and returns.
• Be part of a team of Customer Solution Specialists upholding high-quality standards and going the extra mile for customers.
• Handle a high volume of inbound interactions (phone and email) and deliver exceptional service from start to finish.
• Collaborate with customers, manufacturers, and internal departments to meet customer needs.

Skills

Customer service

Phone support

Communication

MS Office

Tools

MS Office

Job description

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat –

Perks

• Parts Town Pride -- check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away -- don't worry, we've got you covered.

The Job at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you're on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!

About Your Future Team

We work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 -- $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.