Customer Solutions Manager, US ISV

Amazon Web Services (AWS); Herndon (VA); On-site; USD 131,000 - 177,600; Full time

Job summary

AWS is seeking a Customer Solutions Manager (CSM) to help customers accelerate value creation through business transformation and rapid migrations to the AWS cloud.

You will own end-to-end customer cloud journeys, design strategic roadmaps, engage with IT and business leaders, and lead initiatives across AWS and partner teams to deliver measurable outcomes. This role requires strong leadership and a passion for cloud adoption.

Qualifications

• 5+ years of leading large-scale technical or engineering programs with a proven record of delivering benefits and program completion.
• 3+ years of work in enterprise IT, vendor, or consulting roles.
• Bachelor’s degree in Science, Technology, Engineering, Math, or related field.

Responsibilities

• Execute a near-, mid-, and long-term cloud transformation vision with the customer and AWS team.
• Demonstrate excellent customer engagement and develop long-term relationships.
• Maintain broad knowledge of existing and emerging technologies to unlock opportunities.
• Accelerate customer adoption through education and enablement.
• Identify and prioritize high-impact AWS use cases with customers and best-practice implementations.
• Coordinate with customer, AWS, and partner teams to accelerate the cloud journey.
• Be a thought leader across Amazon to share knowledge and mentor junior CSMs.

Skills

Leadership of large-scale programs

Enterprise IT experience

Thought leadership

Education

Bachelor’s degree in Science, Technology, Engineering, Math, or related field

Tools

AWS certification

Job description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud. Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) who will help customers accelerate value creation across the portfolio through business transformation. The successful candidate will design and rapidly execute strategic migrations to the AWS cloud, build modern, cloud‑native solutions that fulfill their highest ambitions, and work backwards from customer objectives using AWS best practices. In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives, orchestrate advanced technical architectures, and establish programmatic governance. You will own and drive execution excellence for the end‑to‑end customer cloud journey that spans IT teams, executives, and business units.

Key Job Responsibilities

• Execute a near, mid, and long‑term vision and strategy for the customer’s cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills and develop long‑term relationships based on excellence.
• Maintain a broad and in‑depth knowledge of existing and emerging technologies to unlock opportunities for customers.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers in identifying and prioritizing high‑business‑impact use cases for AWS service adoption and best‑practice implementations.
• Manage time efficiently and align and engage required customer, AWS, and partner teams to accelerate the customer’s cloud journey.
• Be a thought leader across Amazon organizations to share knowledge, mentor junior CSMs, and impact industry trends.

About the Team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers—from the most successful startups to Global 500 companies—trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Mentorship & Career Growth: We continuously raise our performance bar while providing endless knowledge‑sharing, mentorship, and career‑advancing resources to develop you into a well‑rounded professional.

Work/Life Balance: We value work‑life harmony and strive for flexibility as part of our working culture. When we feel supported both at work and at home, there’s nothing we can’t achieve in the cloud.

Diverse Experiences: AWS values diverse experiences. If you do not meet all of the qualifications and skills listed, we encourage you to apply—whether your career is just beginning, has followed an alternative path, or includes alternative experiences.

Basic Qualifications

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 3+ years of work in enterprise IT, either as a vendor, consultant, or with prior experience managing technical programs.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.

Preferred Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription; Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco – 151,000.00 – 204,300.00 USD annually
USA, TX, Austin – 131,300.00 – 177,600.00 USD annually
USA, VA, Herndon – 131,300.00 – 177,600.00 USD annually
USA, WA, Seattle – 131,300.00 – 177,600.00 USD annually

Company – Amazon Web Services, Inc.
Job ID: A10473959