Customer Solutions Manager, Small and Medium Business (Scale CSM)

Amazon Web Services (AWS); Austin (TX); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an experienced sales leader for US-West SMB customers to accelerate cloud adoption and craft innovative solutions.

In this role, you will engage customers at all levels, including C-suite, and leverage deep cloud knowledge to unlock opportunities. You will drive education, executive alignment, and long-term strategic relationships while collaborating with the sales and marketing teams.

Qualifications

• 5+ years leading large-scale technical or engineering programs with thought leadership and successful delivery.
• 3+ years in enterprise IT, vendor or consulting roles managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or related field.

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite.
• Maintain in-depth knowledge of existing and developing cloud technologies to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS and best practices.
• Assist in developing long‑term strategic relationships with key accounts.
• Manage time efficiently and collaborate with sales and marketing teams.

Skills

Program management

Leadership

Enterprise IT experience

Education

Bachelor's degree in STEM

Tools

PMP certification

SCRUM/Agile/SAFe

Job description

Description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers in US-West. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite
• Maintain an in‑depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long‑term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Preferred Qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• PMP or SCRUM/Agile, SAFe certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 131,300.00 - 177,600.00 USD annually

USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

USA, TX, Dallas - 131,300.00 - 177,600.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10475484