Customer Solutions Manager, NAMER Scale

Amazon Web Services (AWS); New York (NY); On-site; USD 145,000 - 195,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Customer Solutions Manager to help SMBs realize sustained value through rapid cloud migrations and modern cloud-native solutions. You will guide programs end-to-end, collaborating with sales, solution architecture, and enterprise support to deliver strategic outcomes.

You will work with executive stakeholders, drive education and engagement, and build scalable, repeatable cloud adoption paths across diverse customers in the US market.

Qualifications

• 5+ years leading large-scale technical or engineering programs with proven outcomes.
• 5+ years in enterprise IT, vendor, or consulting environments.
• Experience in customer-facing roles and business-case development.

Responsibilities

• As a Customer Solutions Manager, drive end-to-end cloud adoption for SMB customers.
• Collaborate with sales, solution architecture, enterprise support, and partners.
• Identify strategic opportunities, set roadmaps, and govern program execution.
• Educate customers to accelerate cloud migrations and cloud-native solutions.
• Engage with C-suite and maintain repeatable, scalable solutions.

Skills

Leadership

Program management

Customer-facing roles

Strategic thinking

Cross-functional collaboration

Data-driven decision making

Communication skills

Change management

Education

Bachelor's degree in Science, Technology, Engineering, Math, or related field

Job description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers in US-West. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Our team is seeking a Customer Solutions Manager (CSM) to help SMB customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners.

You will earn trust across the customer's organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

Key job responsibilities

As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers, build repeatable solutions that scale across customers. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite.

Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.

Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.

Accelerate customer adoption through education and engagement.

Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.

Assist in developing long-term strategic relationships with key accounts.

Manage time efficiently, meet personal goals, and work effectively with other members of the Sales and Solution Architecture team.

About The Team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles

Preferred Qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 144,500.00 - 195,400.00 USD annually

USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually

Company - Amazon Web Services, Inc.

Job ID: A10558645