Customer Solutions Manager, Auto and Manufacturing

Amazon Inc.; New York (NY); Presencial; USD 169.000 - 229.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs

Health insurance (medical, dental, and

401(k) matching

Paid time off

Parental leave

Career growth opportunities

Descripción de la vacante

Amazon Inc. is seeking a Customer Solutions Manager (CSM) to drive end-to-end cloud migration programs for large enterprise customers in the U.S.

You will lead cross-functional teams, engage with executive stakeholders, and apply change-management disciplines to realize customer value from AWS. You will collaborate with sales, solution architecture, and partners to design cloud journeys, optimize outcomes, and establish governance across complex engagements.

Formación

• 5+ years leading large-scale technical or engineering programs with proven outcomes.
• 2+ years of customer-facing work engaging with executives and partners.
• Experience leading transformation project teams across functional groups.
• Experience implementing cloud migrations and modernization initiatives.
• PMP or SCRUM/Agile/SAFe certification is preferred.

Responsabilidades

• Demonstrate excellent customer engagement through all levels, including C-Suite.
• Maintain knowledge of existing and emerging cloud technologies to unlock opportunities.
• Apply organizational change management practices to project delivery.
• Accelerate customer adoption through education and engagement.
• Identify use cases for priority AWS adoption and best-practice implementations.
• Develop long-term strategic relationships with key accounts.

Conocimientos

5+ years leading large-scale, tech/eng

2+ years customer-facing work withExec

Transformation project leadership

Cloud services migrations & moderniz

Educación

Bachelor's degree in STEM or related field

PMP or SCRUM/Agile/SAFe certification

Descripción del empleo

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience


• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience


• Bachelor's degree in science, technology, engineering, math, business or equivalent


• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams


• PMP certification, or SCRUM/Agile, SAFe certification


• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually

USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical, operational, organizational, and educational) across traditional IT teams and business units.

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite


• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers


• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery


• Accelerate customer adoption through education and engagement


• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations


• Assist in developing long-term strategic relationships with key accounts


• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.