Customer Solutions Facilitator - Dallas

Equus Workforce Solutions; DeSoto (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Equus Workforce Solutions in Texas seeks a Talent Development Facilitator to deliver high-quality work readiness interventions that improve the soft and hard skills of program participants. The role focuses on measuring impact via job readiness scores.

You will work with diverse students, coordinate instruction, and integrate tools like Resume-Pro and Company Academy. The position offers opportunities to collaborate with staff and partners to create a pipeline of work-ready customers.

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Public speaking experience.
• Demonstrated computer skills, with experience using Microsoft Office software programs.

Responsibilities

• Display the ability to work with a variety of cultures, languages, educational and economic backgrounds in a classroom setting.
• Coordinate individual instruction in an orderly and professional manner at all times.
• Improve the job readiness score of students in workshops and deliver a pipeline of work ready customers to staff.
• Introduce Company and other tools in the classroom (Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, Project Chief Executive Officer).
• Ensure that individual participants complete and turn in assignments as scheduled.
• Conduct follow-up outreach to students not engaged in classroom activities and document efforts in program issues systems.
• Maintain student's assessments in files and student database.
• Work well in teams, business customers and other staff.
• Able to communicate effectively to both oral and written.
• Additional duties as assigned.

Skills

Verbal & written communication

Customer service

Public speaking

Team collaboration

Cultural competence

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

The Talent Development Facilitator is responsible for delivering high-quality work readiness interventions that improve the soft and hard skills of program participants. The effectiveness of the interventions will be measured by improving the job readiness score of students engaged in services

Essential Job Responsibilities

• Display the ability to work with a variety of cultures, languages, educational and economic backgrounds in a classroom setting
• Coordinate individual instruction in an orderly and professional manner at all times
• Improve the job readiness score of students in workshops and deliver a pipeline of work ready customers to staff
• Introduce Company and other tools in the classroom (Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, Project Chief Executive Officer)
• Ensure that individual participants complete and turn in assignments as scheduled
• Conduct follow-up outreach to students not engaged in classroom activities and document efforts in program issues systems
• Maintain student's assessments in files and student database
• Work well in teams, business customers and other staff
• Able to communicate effectively to both oral and written
• Additional duties as assigned

Qualifications

• Related Bachelor's degree from an accredited university or college, or equivalent work experience
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Public speaking experience.
• Demonstrated computer skills, with experience using Microsoft Office software programs

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].