Customer Solutions Engineer III

Google LLC; Atlanta (GA); Hybrid; USD 127,000 - 182,000; Full time

Job summary

Google LLC seeks a technically strong engineer to join gTech Users and Products. You will transform static workflows into dynamic, scalable tools, guiding API retrofits and collaborating with product teams to deliver robust support UX.

A background in Java/C/C++, Python, and strong problem solving is essential, with emphasis on cross-functional leadership and customer impact. The role emphasizes high-quality delivery, stakeholder communication, and continuous improvement of workflow authoring

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field or equivalent practical experience.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Preferred: Master’s degree and 3 years in databases, data analysis, and SQL/MySQL.

Responsibilities

• Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that resolve issues for millions of users.
• Provide guidance on technical and architectural aspects of workflows to stakeholders, partnering with product engineering teams to accelerate API development.
• Ensure high-quality output to customers while keeping business stakeholders informed of statuses, risks, and issues.
• Contribute and improve best practices around authoring workflows to increase efficiency, reusability, and maintenance.
• Help the team optimize live workflow solutions to maximize business impact and user experience.

Skills

Java

C/C++

Python

Troubleshooting

Education

Bachelor's degree in Engineering, CS, or related field

Master's degree (preferred)

Tools

SQL/MySQL

Linux

Windows

Job description

corporate_fare Google place Boulder, CO, USA ; Atlanta, GA, USA

X The application window will be open until at least October 13, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
• 3 years of experience in application or system development.
• Experience working with systems (e.g., Linux, Unix, Windows).
• Excellent problem-solving approach and strong investigative skills.
• Excellent communication, project management, and leadership skills, with experience managing multiple stakeholders and workstreams.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Technical Delivery serves as the scale delivery engine powering gUP. The team advocates for users by creating secure experiences and delivering actionable insights to improve products. Using our functional experience, Technical Delivery supports over 80 products and billions of users. Additionally, Technical Delivery designs tool solutions for critical launches and advances next-generation support UX.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Technical Delivery serves as the scale delivery engine powering gUP. The team advocates for users by creating secure experiences and delivering actionable insights to improve products. Using our functional experience, Technical Delivery supports over 80 products and billions of users. Additionally, Technical Delivery designs tool solutions for critical launches and advances next-generation support UX.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits

• Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflowsthat efficiently resolve issues for millions of users, empowering both customers and support agents.
• Provide guidance on technical and architectural aspects of workflows to different stakeholders from the conceptual phase to delivery, partnering with product engineering teams to accelerate API development and retrofits to increase workflow throughput.
• Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and issues.
• Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability and optimizing maintenance and delivery of the workflows.
• Help the team to optimize live workflow solutions to maximize business impact and the user experience.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.