Customer Solutions Engineer

Google; Ionia (NY); On-site; USD 127,000 - 183,000; Full time

Job summary

Google's gTech Professional Services is seeking a Customer Solutions Engineer in New York, NY. The role focuses on delivering foundational services and forward-looking ad solutions to top advertiser and publisher customers, partnering with regional teams, product groups, and specialists to scale solutions globally.

You will own solution lifecycles from discovery to launch, drive cross-functional collaboration, and help re-envision how gTech Ads goes to market across customer segments.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field, or equivalent practical experience.
• 3 years of experience with client-side web technologies (HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding in one or more programming languages (e.g., Java, C/C++, Python).

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
• Scope, design, and build a series of solutions and best practices at a global level to be reused by customers, sellers, and partners.
• Leverage engineering skills to adapt existing bespoke ads solutions into globally scaled solutions.

Skills

Web technologies

Programming languages

Education

Bachelor's degree in Engineering/CS or related field

Master's degree (preferred)

Tools

SQL

NoSQL

Cloud technologies

Linux/Unix/Windows

Job description

Customer Solutions Engineer

Location: New York, NY, USA

Experience Level: Mid

Minimum qualifications

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.


• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).


• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).


• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications

• Master's degree in Engineering, Computer Science, Business, or a related field.


• Experience in an investigative role such as business intelligence, data analytics, or statistics.


• Experience working with database technologies (e.g., SQL, NoSQL).


• Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.


• Experience using Machine Learning and building solutions.


• Experience working with systems (e.g., Linux, Unix, Windows).

About the job

gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

In this role, you will be focused on both solutioning and scaling at a global level, partnering with regional stakeholders, product teams, and specialists, and re-envisioning the way gTech Ads goes to market across customer segments. You will create a bold technical goal in the ads solutions space empowering customers and teams across the organization.

Individual Pay

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US Salary Range: $127,000 - $183,000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.


• Scope, design, and build a series of solutions and best practices at a global level to be reused by customers, sellers, and partners.


• Leverage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.


• Own solution life cycle from discovery to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Equal Opportunity Employment

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.