Customer Solutions Engineer

Corning Incorporated; City of Corning (NY); On-site; USD 96,254 - 132,349; Full time

Benefits offered by this job

Bonuses

401(k) Matching

Pension plan

Health benefits

Paid time off

Job summary

Corning Incorporated is seeking a Customer Solutions Engineer to connect customers, sales, and product teams. You will design, demonstrate, and deliver solutions that meet client needs while guiding deployments and providing expert guidance.

With 4+ years of experience and a Bachelor’s degree in Engineering, you will explain complex concepts to diverse audiences, troubleshoot issues, and collaborate across engineering, product, and support teams to drive successful outcomes.

Qualifications

• Bachelor’s degree in Engineering or related technical field.
• Customer-facing experience preferred.
• Ability to explain complex technical concepts to technical and non-technical audiences.
• Excellent problem-solving, troubleshooting, and cross-functional collaboration skills.
• Strong written and verbal communication with a customer-focused mindset.

Responsibilities

• Partner with customer-facing teams to understand client requirements and translate business needs into technical solutions.
• Deliver product demonstrations, technical presentations, and solution walkthroughs to prospective and existing customers.
• Design and recommend scalable, effective solution architectures that align with customer goals and technical environments.
• Support proof-of-concept, pilot, and implementation activities to validate solution fit and ensure successful deployment.
• Serve as a technical advisor to customers by troubleshooting issues, answering product-related questions, and providing best-practice guidance.
• Collaborate with product, engineering, and support teams to communicate customer feedback, identify enhancement opportunities, and resolve technical challenges.
• Create and maintain documentation related to customer requirements, solution designs, implementation plans, and technical configurations.

Skills

Customer-facing experience

Explain complex concepts

Problem-solving

Cross-functional collaboration

Strong communication

Education

Bachelor’s degree in Engineering

Job description

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company and the world forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at‑home entertainment, and ensure the delivery of lifesaving medicines.

Corning’s businesses evolve to best serve our customers, industries, and consumers. Today we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage‑resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low‑cost solar energy solutions

Role Purpose

The Customer Solutions Engineer serves as the technical bridge between customers, sales, and product teams to design, demonstrate, and deliver solutions that meet customer needs. This role combines technical expertise, problem‑solving, and customer engagement to ensure successful solution implementation and drive customer satisfaction.

Key Responsibilities

• Partner with customer‑facing teams to understand client requirements and translate business needs into technical solutions.
• Deliver product demonstrations, technical presentations, and solution walkthroughs to prospective and existing customers.
• Design and recommend scalable, effective solution architectures that align with customer goals and technical environments.
• Support proof‑of‑concept, pilot, and implementation activities to validate solution fit and ensure successful deployment.
• Serve as a technical advisor to customers by troubleshooting issues, answering product‑related questions, and providing best‑practice guidance.
• Collaborate with product, engineering, and support teams to communicate customer feedback, identify enhancement opportunities, and resolve technical challenges.
• Create and maintain documentation related to customer requirements, solution designs, implementation plans, and technical configurations.

Experiences/Education - Required

• Bachelor’s degree in Engineering or a related technical field and 4+ years of experience.
• Customer‑facing experience preferred.
• Strong ability to explain complex technical concepts to both technical and non‑technical audiences.
• Excellent problem‑solving, troubleshooting, and cross‑functional collaboration skills.
• Strong written and verbal communication skills with a customer‑focused mindset.

This position does not support immigration sponsorship.

Pay range: $96,254.00 - $132,349.00 (assuming full‑time status). Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

Compensation & Benefits

Your well‑being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. We offer company‑wide bonuses and long‑term incentives that align with key business results and reward when the company performs well.

• Company‑wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well‑being, we provide a 100% company‑paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well‑being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].