Customer Solutions Engineer.

AYR Global IT Solutions Inc; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Flexible spending accounts

Job summary

A national staffing firm is seeking a Customer Solutions Engineer in Chicago, IL. The ideal candidate will possess a technical degree and have proven experience in delivering complex voice and data solutions to financial clients or large enterprises. Strong communication, project management, and interpersonal skills are essential. The position offers various benefits including medical, dental, and 401(k), making it a compelling opportunity for seasoned professionals in the tech industry.

Qualifications

• Proven experience in providing complex voice and data system solutions.
• Excellent verbal and written communication skills.
• Excellent interpersonal and time management skills.
• Detail oriented, multi-tasking, and able to deal with stress.
• Project Management capabilities to work with teams.
• Friendly and out-going with a keen ability to work in teams.
• Structured and methodical approach.
• Driven to high quality and excellence.
• Extremely client-oriented.

Responsibilities

• Provide complex voice and data system solutions for financial and large enterprise clients.
• Collaborate with cross-functional teams to achieve project goals and timelines.
• Maintain strong client relationships and ensure high-quality delivery.
• Support and optimize IP communications, SIP, and security-related needs.

Skills

IP communications, including VOIP and SIP

Network security including SBC, firewalls

Active Directory

MS OCS

Windows / Linux Operating Systems

VM Ware and other virtual environments

Telecoms and IPT

CTI, CRM or voice and data application integration

Digital TDM communication networks

Understanding of POTs, Q.SIG, PRI and T1 interfaces

Familiarity with Voice Recording systems

Education

Associates level technical degree

Four year college or technical school degree

Tools

VOIP/SIP

Network security

Active Directory / Windows / Linux

VMware

PBX (Avaya/Cisco)

CTI/CRM integration

Voice recording systems

EMC storage / centralized storage

Job description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Job Title: Customer Solutions Engineer.
Loation: Chicago, IL
Duration: Fulltime Permanent

Qualifications

Job Requirements:

• Must have a minimum of associates level technical degree, four year college or technical school degree preferred.
• Must have proven experience in providing complex voice and data system solutions to financial clients or other large enterprise clients
• Must have excellent verbal and written communication skills.
• Must have excellent interpersonal and time management skills.
• Must be detail oriented, multi-tasking, and able to deal with tight deadlines and stress.
• Must have Project Management capabilities to work with other teams to accomplish goals
• Friendly and out-going with a keen ability to work in teams
• Structured and methodical approach
• Driven to high quality and excellence
• Extremely client-oriented

DESIRED TECHNICAL SKILLS:

• IP communications, including VOIP and SIP
• Network security including SBC, firewalls, etc.
• Active Directory, MS OCS, Windows / Linux Operating Systems
• VM Ware and other virtual environments
• Telecoms and IPT e.g. Avaya, Cisco and any other PBX vendors
• CTI, CRM or voice and data application integration
• Digital TDM communication networks, voice networks, private line connectivity, hoot ‘n’ holler networks, and bridging
• Understanding of POTs, Q.SIG, PRI and T1 interfaces
• Familiarity with Voice Recording systems & centralized storage solutions like EMC

Additional Details
IPC offers Medical, Dental, Vision, Life Insurance and Accidental Death and Dismemberment, Long and Short Term Disability, 401(k), Flexible Spending Accounts, Pre-tax Commuter Program, Employee Assistance Program, Aflac, Tuition Reimbursement, Vacation/Personal/Sick Days.
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.
To all recruitment agencies: IPC does not accept unsolicited Resumes. Please do not forward Resumes to any IPC employee, location or website. IPC is not responsible for any fees related to unsolicited Resumes.

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490