Customer Solutions Consultant- Transportation

Forward Air Corporation; Coppell (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Forward Air Corporation in Coppell, TX seeks a Senior Customer Solutions Consultant to design complex multimodal transportation and global freight solutions for strategic opportunities. You will work with Sales, Product, Pricing, and Operations to translate customer requirements into executable logistics strategies.

This senior IC role involves leading solution development across air, ocean, cross-border and domestic modes, presenting to executives, and ensuring a seamless handoff to

Qualifications

• Undergraduate degree in a related field is required.
• Professional certifications in supply chain are preferred.
• 7+ years in global freight forwarding or related fields.
• Deep knowledge of air, ocean, cross-border, and domestic transportation.
• Experience designing customer solutions across multiple modes.
• Strong analytical and quantitative skills with data-driven approach.
• Ability to develop compelling business cases and pricing strategies.
• Excellent communication with executive stakeholders.
• Experience supporting RFIs, RFPs, RFQs.

Responsibilities

• Partner with Sales to lead structured discovery and understand objectives.
• Analyze customer data, RFQs, routing guides, and schedules to identify opportunities.
• Design integrated multimodal transportation solutions.
• Evaluate import/export flows and service requirements to optimize logistics.
• Collaborate with Product, Operations, Pricing to validate feasibility.
• Develop pricing, markup, and profitability strategies.
• Lead solution-development with stakeholder coordination and timelines.
• Support RFIs, RFQs with compelling solutions and business cases.
• Incorporate customs and trade compliance into proposed solutions.
• Present recommendations to executive stakeholders.
• Document design logic and handoff to implementation.
• Measure outcomes post-launch and capture lessons.

Skills

Multimodal transportation design

Solution architecture

Sales collaboration

Pricing strategy

Executive stakeholder communication

Data analysis

RFIs/RFPs/RFQs

Cross-functional leadership

Education

Undergraduate degree

APICS/ASCM certification

CSCMP

PMP

Six Sigma

CLTD

Tools

Microsoft O365

Microsoft Excel

PowerPoint

Teams

Zoom

Webex

Job description

Job Description

The Customer Solutions Consultant - Transportation is a senior individual contributor responsible for designing complex multimodal transportation and global freight forwarding solutions for strategic customer opportunities. They work closely with Sales, Product, Pricing, Operations, and other subject matter experts to develop innovative air, ocean, cross-border, and domestic transportation strategies that address customer supply chain challenges while driving profitable growth. They engage throughout the opportunity lifecycle, from discovery and solution development through award and implementation handoff, while Sales maintains ownership of the customer relationship and commercial strategy. They serve as a trusted advisor, translating complex customer requirements into differentiated, executable logistics solutions that create measurable value for customers and the organization.

Responsibilities

• Partner with Sales to lead structured discovery efforts and develop a thorough understanding of customer objectives, pain points, operational requirements, service expectations, and decision criteria.
• Analyze customer data, RFQs, routing guides, shipment profiles, trade lane activity, transit schedules, network capacity, and operational constraints to identify solution opportunities.
• Design integrated multimodal transportation solutions leveraging air freight, ocean freight, cross-border, and domestic transportation services.
• Evaluate customer import/export flows, trade lanes, origin-destination patterns, inventory strategies, and service requirements to develop optimized logistics solutions.
• Identify opportunities for freight consolidation, modal optimization, network redesign, service enhancements, and supply chain cost reduction while maintaining customer service objectives.
• Collaborate with Product, Operations, Pricing, and other subject matter experts to validate service capabilities, operational requirements, capacity considerations, cost drivers, and solution feasibility.
• Work with Sales, Product, and Pricing teams to develop comprehensive pricing, markup, and profitability strategies that align customer needs with organizational objectives.
• Lead the solution-development process by coordinating stakeholders, managing project timelines, documenting assumptions, and ensuring key deliverables are completed on schedule.
• Support strategic RFIs, RFPs, and RFQs by developing compelling transportation solutions, business cases, and value propositions that differentiate the organization in competitive pursuits.
• Incorporate customs, trade compliance, transit time, routing, capacity, and international transportation considerations into proposed customer solutions.
• Present recommendations, solution designs, and business cases directly to customer stakeholders and executive decision-makers, serving as a trusted subject matter expert throughout the sales cycle.
• Work with Sales to create clear, compelling customer recommendations and solution presentations that effectively communicate operational and financial value.
• Document solution design logic, assumptions, commitments, operational requirements, and implementation considerations to ensure a seamless handoff to Business Implementation following award.
• Measure post-launch results against forecasted performance, identify improvement opportunities, and leverage lessons learned to enhance future solution designs.
• Develop and maintain reusable models, templates, case studies, solution patterns, and best practices that improve scalability, consistency, and organizational knowledge.
• Maintain current knowledge of global freight forwarding trends, international logistics markets, transportation networks, emerging technologies, and competitor capabilities.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Undergraduate degree in or a related field from an accredited college or university required.
• Certification/Licensure: Professional certifications such as APICS/ASCM, CSCMP, PMP, Six Sigma, CLTD, or other relevant supply chain and logistics credentials preferred.
• Experience: 7+ years of experience in global freight forwarding, multimodal transportation, supply chain engineering, logistics consulting, transportation solution design, or a related field.
• Deep knowledge of international air freight, ocean freight, cross-border transportation, customs processes, and global logistics networks.
• Demonstrated experience developing customer solutions involving multiple transportation modes, international trade lanes, and complex supply chain requirements.
• Strong analytical and quantitative skills with experience evaluating large datasets, transportation network performance, pricing models, and customer requirements.
• Proven ability to create financially sound and operationally executable logistics solutions that drive customer value, revenue growth, and profitability.
• Experience supporting complex global logistics RFIs, RFPs, and RFQs, including solution modeling, pricing collaboration, and proposal development.
• Strong customer-facing consulting, presentation, and communication skills with the ability to influence executive and operational stakeholders.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders across Sales, Operations, Product, Pricing, and customer organizations without direct authority.
• Understanding of international transportation regulations, customs brokerage processes, trade compliance requirements, and Incoterms preferred.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.