Customer Solutions Consultant

Fastenal Co.; Elk Grove Village (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Paid vacation

Sick leave

Holidays

401(k)

Job summary

Fastenal Co. is seeking a Customer Solutions Consultant in Elk Grove Village, IL, with a flexible location and branch office options. The role involves managing a book of business, developing partnerships, and delivering value-driven service as part of a full-time sales team.

You will travel about half the time, work within a fast-paced environment, and collaborate with national and local sales leaders to grow revenue and customer satisfaction.

Qualifications

• 2 years of related industry sales experience.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Managing the assigned "Book of Business"
• Meeting and exceeding key performance metrics
• Seeking and developing new business partnerships
• Expanding market share and profitability of current business partnerships
• Collaborating with National sales teams, local sales teams, and leadership on customer specific strategies
• Facilitating the establishment and execution of value generating programs
• Developing and presenting business review meetings with customers within the "Book of Business"
• Continuously providing exceptional customer service

Skills

Driver's license

2 years sales experience

Communication skills

Microsoft Office

Self-motivated

Organizational skills

Problem solving

Team player

Travel 50%+

Education

Bachelor's degree in Business/Marketing/Operations or related field

Tools

Microsoft Office Suite

Job description

Position Details - Customer Solutions Consultant

Job ID 639834

Title Customer Solutions Consultant

Type Full-time

Location Elk Grove Village, TBD, IL60007

Departments Sales

Date Published October 23, 2026

End Date 10-30-2026

Job Description

Customer Solutions Consultant

Position location is flexible and may office from a branch in Elk Grove Village, IL - Lake Zurich, IL - Waukegan, IL or Buffalo Grove, IL

Full-time Shift(s): MON TUE WED THU FRI 7:30am - 5:00pm

OVERVIEW

Working as Full-time Customer Solutions Consultant, you will utilize all Fastenal supply chain and inventory management solutions. Using these you will prospect for new sales opportunities along with growing existing business.

RESPONSIBILITIES

• Managing the assigned "Book of Business"
• Meeting and exceeding key performance metrics
• Seeking and developing new business partnerships
• Expanding market share and profitability of current business partnerships
• Collaborating with National sales teams, local sales teams, and leadership on customer specific strategies
• Facilitating the establishment and execution of value generating programs
• Developing and presenting business review meetings with customers within the "Book of Business"
• Continuously providing exceptional customer service

REQUIRED POSITION QUALIFICATIONS

• Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
• Possess 2 years of related industry sales work experience
• Excellent written and oral communication skills
• Proficient using Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong organization, planning and prioritizing abilities
• Exhibit strong problem solving, deductive reasoning and decision making skills
• Demonstrate strong math aptitude, attention to detail and sense of urgency
• Work independently as well as in a team environment
• Learn and perform multiple tasks in a fast paced environment
• Willingness to travel 50% + with overnights required
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 100lbs
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS

• Possess a degree in Business, Marketing, Operations or a related field of study
• Demonstrate knowledge of material management programs and cost savings documentation
• Prior experience in key account sales

ABOUT US

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

FULL-TIME BENEFITS

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

COMPENSATION

The base pay range for this position is $48,000 - 60,000. In addition to base pay, this position is also eligible for a bonus and/or commission.