Customer Solution Director

Ericsson; Santa Clara (CA); On-site; USD 185,000 - 259,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Sales incentives

Job summary

Ericsson is seeking a Domain Sales Manager in the US to drive customer opportunities and lead cross-functional teams across Networks, Cloud and Services. You will develop compelling solutions, deliver executive-ready presentations, and advance strategic deals from discovery to closure.

The role requires 10+ years in telecom tech sales or solutions, deep knowledge of RAN, Cloud, OSS/BSS, and a strong cost/BoM mindset. Bachelor's in Engineering required; Master's preferred.

Qualifications

• 10+ years in technology, solutions, and/or product management within telecoms.
• Experience with RAN, Cloud, Core, IP routing and switching, OSS/BSS.
• Strong understanding of hyperscaler ecosystems and cloud platforms.
• Working knowledge of solution costing, BoM/BoQ, proposals and handover.
• Ability to connect technical designs with customer business outcomes and value.

Responsibilities

• Collaborate with KAM teams to grow customer business.
• Position Ericsson as a technology leader to generate new sales opportunities.
• Develop and deliver customer presentations drawing on domain expertise.
• Lead the technical sales process and design comprehensive solutions.
• Initiate proactive dialogue with customers, building relationships and identifying opportunities.
• Keep customers informed about emerging technology trends.
• Evaluate Ericsson's strategy relative to customers' goals.
• Communicate customer visions and requirements internally.
• Build and maintain relationships with account teams and partners.
• Identify market requirements and shape product roadmaps.
• Drive upsell opportunities throughout the sales process.

Skills

Technology sales

Solution design

Executive communication

Cross-functional leadership

Negotiation

Cloud platforms

Travel up to 50%

Business outcomes

Education

Bachelor's degree in Engineering

Master's degree preferred

Tools

CRM

Job description

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About This Opportunity

Ericsson's Customer Unit US Hyperscalers & Regional Accounts delivers innovative technologies and services to hyperscalers, utilities, MSOs, U.S. Government agencies, and regional and rural customers across the United States. As a Customer Solutions Director based in Plano, TX, you will serve as a key representative for Ericsson — providing thought leadership and technology consultancy while maintaining accountability for customer-focused solutions. You will drive new business opportunities, develop competitive offers, and advance strategic deals through to closure across Ericsson's full portfolio, including Networks, Cloud and Software Services, Managed Services, and Enterprise Wireless Solutions.

What You Will Do

• Collaborate with Key Account Management (KAM) teams to grow customer business
• Position Ericsson as a technology leader to generate new sales opportunities
• Develop and deliver customer presentations, drawing on relevant domain expertise
• Lead the technical sales process and design comprehensive solutions that address customer needs
• Initiate and maintain proactive dialogue with current and prospective customers, building relationships and identifying new opportunities
• Keep customers informed about the implications of emerging technology trends
• Evaluate Ericsson's strategy and plans in relation to customers' strategic goals
• Communicate customer visions, strategies, and requirements internally within Ericsson
• Build and maintain strong relationships with account teams, customer stakeholders, business units, and third-party partners
• Identify market and customer requirements and help shape product roadmap development accordingly
• Drive upsell opportunities throughout the sales process to contribute to increased sales volumes

The Skills You Bring

• 10+ years of experience in technology, solutions, and/or product management within the telecommunications industry
• Experience with technologies including RAN, Cloud, Core, IP routing and switching, OSS, and BSS
• Strong understanding of hyperscaler ecosystems and cloud platforms, including experience with Google, Meta, Amazon/AWS, Microsoft/Azure, or comparable providers
• Working knowledge of solution costing, BoM/BoQ development, proposal preparation, and delivery handover
• Ability to connect technical design with customer business outcomes, value, and total cost of ownership
• Strong communication and negotiation skills, with the ability to engage effectively at both executive and technical levels
• Ability to lead distributed, cross-functional solution teams in a collaborative manner
• Strong analytical, problem-solving, and decision-making skills
• A proactive, organized approach with a solid understanding of key business drivers
• Bachelor's degree in Engineering required; Master's degree preferred
• Prior Customer Solutions Representative (CSR) experience is a plus
• Ability to travel up to 50%

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city:

United States (US) || Plano (Country/ City)

Job details:

Domain Sales Manager

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

California (except Bay Area counties), District of Columbia, New Jersey, New York, Washington State – $185,000 – $242,550

California (Marin, San Francisco, San Mateo, Santa Clara counties) – $197,500 – $259,350

Sales Incentive Plan

Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s