Customer Services Specialist

Caterpillar; Green Valley (AZ); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Time off & PTO

401(k)

HSA

Career development

Bonus

Job summary

Caterpillar in the United States is seeking a Customer Service Specialist to perform complex repairs on construction equipment with advanced mechanical and diagnostic expertise. You will read engineering drawings, service manuals, and work orders to guide safe, effective repairs, and you will communicate findings to the team and customers.

In this onsite role, you will train others, participate in safety reviews, and work within a collaborative environment that values career growth and problem

Qualifications

• Customer-focused mindset with ability to tailor solutions.
• Ability to gather and analyze data from multiple sources.
• Commitment to delivering high-quality customer service.
• Strong written and verbal communication skills.
• Proactive problem-solving in technical environments.

Responsibilities

• Performs complex assembly/disassembly of construction equipment with advanced diagnostics.
• Reads engineering drawings, schematics, and service manuals for guidance.
• Evaluates safety, serviceability, and reparability of equipment.
• Works with minimal supervision to complete assigned repairs.
• Operates construction and maintenance equipment safely and efficiently.
• Communicates findings in verbal/written reports to staff and customers.
• Uses instrumentation to root-cause problems and plan fixes.
• Trains other mechanics and visitors on repairs and manuals.
• Performs welding for non-critical repairs and layout work.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Effective Communications

Problem Solving

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

As a Customer Service Specialist, you will perform complex repairs on all types of construction equipment in a safe manner with minimal supervision. This repair work required advanced mechanical skills together with advanced diagnostic capabilities.

What You Will Do:

• Performs complex assembly and disassembly of construction and mining equipment which includes performing diagnostic analysis to identify necessary repairs or improvements to major equipment systems including but not limited to engine, transmission, final drive, hydraulics, electrical, etc.
• Reads engineering drawings, schematics, service manuals and work orders for directions and safe operating practices.
• Performs safety, serviceability, and reparability evaluations on all construction or other equipment.
• Works with minimal supervision to perform all jobs.
• Operates all types of construction and most maintenance support equipment with full knowledge of machine systems and safe operation.
• Communicates through verbal and written reports with technical staff, visitors, customers, and other employees.
• Uses limited instrumentation to determine the root cause of problems.
• Trains other mechanics and visitors in performing repair work, reading service manuals, maintenance manuals and vehicle schematics.
• Use oxy-acetylene and arc welding equipment to perform non-critical repairs or equipment modifications. Reads and understands engineering drawings and performs layout of welding work.
• Works effectively in a team environment. Shifts easily into the role of either team member or team leader.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Considerations For Top Candidates:

• Previous experience in the repair or modification of construction equipment, generator sets, and/or fixed plant facilities
• Heavy equipment maintenance and repair
• Previous experience as a Team Lead in a shop or field setting

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed

Summary Pay Range:

$81,370.00 - $122,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location,job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

November 5, 2026 - November 13, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.