Customer Services Associate

Royal Brass and Hose; Marietta (GA); On-site; Full time

Benefits offered by this job

401K match

Health insurance

Vision insurance

Dental insurance

Voluntary group insurance

Company profit sharing

Job summary

A reputable distributor of mobile equipment products is looking for a Customer Service Representative in Marietta, Georgia. The role involves ensuring high customer satisfaction through accurate order processing, responding to questions, and managing back-orders. Candidates should have strong communication skills and the ability to multitask in a fast-paced environment. A high school diploma or GED is required, and they offer a competitive benefits package along with a supportive work culture.

Responsibilities

• Process orders accurately and on time.
• Answer questions from customers and territory managers.
• Manage customer back-orders effectively.
• Process customer return authorizations.
• Dispatch and invoice orders promptly.
• Conduct inventory control and cycle counting.

Skills

Ability to work independently and safely

Basic computer knowledge

Good typing skills

Ability to multi-task

Detail oriented

Good decision-making ability

Good written and verbal skills

Ability to work in a fast-paced environment

Great team spirit

Self-motivated

Education

High school diploma or GED

Job description

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.

We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.

Job purpose

The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Essential Job Functions

• Order entry – Includes but not limited to direct entry, fax, online orders
• Answer customer and territory/account managers phone calls
• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI
• Back-order fill management – Review, fulfill, print customer backorders daily
• Customer Credit - Process customer return authorizations and credits per company policy
• Dispatch – dispatch/invoice orders in a timely manner as required
• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, and recording
• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates

Qualifications

• Ability to work independently and safely
• Basic computer knowledge required
• Good typing skills
• Ability to multi-task
• Detail oriented
• Good decision-making ability
• Good written and verbal skills
• Ability to work in a fast-paced environment for long periods
• Great team spirit
• Able to work alone and self-motivated
• High school diploma or GED

Working conditions

• In office/warehouse setting
• Minimal climate-controlled environment

Physical requirements

• Able to lift 40 lbs.
• Able to push or pull 50 lbs.
• Able to reach overhead occasionally
• Ability to sit for prolonged period of time
• Ability to stand for prolonged period of time (when covering front counter)
• Ability to walk, bend, stoop and climb stairs as needed
• Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing