Customer Service - Winner's Circle

Dave & Buster's Management Corporation, Inc.; Cleveland (OH); Vor Ort; USD 15.000 - 20.000; Vollzeit

Benefits dieser Stelle

medical

dental

vision

401K

FREE GAMES

and more

Zusammenfassung

Dave & Buster’s in Cleveland, OH is hiring for a Winner’s Circle team member to ensure guests’ first impressions are positive and welcoming. You will guide guests through the Midway experience and support multiple guest-facing functions in a fast-paced environment.

The role emphasizes strong communication, friendly service, and teamwork, with duties ranging from greeting guests to assisting with requests and maintaining merchandise displays.

Qualifikationen

• Must be able to work days, nights, and weekends.
• Lift up to 30 pounds and stand for long periods.
• Provide friendly, energetic guest service in a fast-paced environment.

Aufgaben

• Delivers an unparalleled guest experience through food, drinks and games.
• Greets Guests with a positive attitude and enthusiasm.
• Assists Guests with requests, answers questions, and makes recommendations.
• Maintains merchandise inventory and restocks displays as needed.
• Notifies management of unhappy Guests and supports problem resolution.
• Ensures cleanliness and organization of the Winner’s Circle and surrounding areas.

Jobbeschreibung

Job Description: Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including:

• medical
• dental
• vision
• 401K
• FREE GAMES
• and more

POSITION SNAPSHOT

Our Winner’s Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner’s Circle position requires a strong communicator who will guide our Guests through their Midway experience.

NITTY GRITTY DETAILS

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Smiles and greets Guests upon entering.
• Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell to Guests leaving.
• Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Practices proper cost controls by accurately weighing tickets and scanning merchandise.
• Responsible for stocking, displaying and securing merchandise in all storage areas.
• Responsible for the reconciliation of tickets and merchandise inventory.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Winner’s Circle.
• Ensures all plush and shelves are stocked, properly cleaned, and maintained.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.

Requirements STUFF OUR ATTORNEYS MAKE US WRITE

• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently.
• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, stoop, mop, sweep and wipe frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Salary Range: 11 - 14.8

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!