Customer Service & Wholesale Support Specialist

Fischer & Wieser Specialty Foods; Fredericksburg (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Fischer & Wieser Specialty Foods, Inc in Fredericksburg, TX is seeking a Customer Service & Wholesale Support Specialist to keep orders moving and support our Wholesale business.

You will work with customers, brokers, sales reps and internal teams to process orders, maintain accounts and resolve issues, ensuring customers receive excellent service.

This is a full-time, on-site role at our Fredericksburg office with standard hours.

Qualifications

• Provide accurate, dependable customer service and order support.
• Coordinate with Sales, Production, Shipping and Accounting teams.
• Strong attention to detail and ability to multitask.

Responsibilities

• Process orders and maintain customer accounts.
• Resolve issues and keep customers informed.
• Support online wholesale platform and communication with customers.

Skills

Customer service

Order processing

Communication

Job description

Job Details

Job Location: Fredericksburg, TX 78624

Position Type: Full Time

About Fischer & Wieser Specialty Foods, Inc

About Fischer & Wieser Specialty Foods, Inc

Fischer & Wieser Farmstead is a national manufacturer of specialty food products based in Fredericksburg, Texas. For more than 50 years, our mission has been to create flavorful experiences that make people happy.

We take pride in producing top-quality products, supporting one another like family, serving our customers with excellence, and doing the right thing even when it isn't the easiest path. We work hard, care about the people around us, and believe a little laughter along the way makes the journey better.

We are looking for team members who communicate well, enjoy building relationships, and take pride in representing our company. Successful candidates are professional, customer-focused, willing to learn, and committed to delivering exceptional service.

Ready to Grow Something?

We are looking for a Customer Service & Wholesale Support Specialist to help keep customer orders moving, support our Specialty Wholesale business, and make sure our customers receive the service they deserve.

This role works with customers, brokers, sales representatives, and internal teams to process orders, maintain customer accounts, resolve issues, and keep everyone informed. You'll also play an important part in supporting our online wholesale platform, Faire, including customer communications, product information, and order management.

We're looking for someone who enjoys helping people, pays attention to the details, and can keep several things moving at once.

Your Mission

Provide accurate, dependable customer service and order support while helping our Specialty Wholesale business run smoothly. Keep orders on track, customers informed, and our Sales, Production, Shipping, and Accounting teams connected.

Reports To

Customer Experience & Sales Operations Manager

Compensation & Incentives

Compensation will be based on experience and qualifications.

Location & Schedule

This is a full-time, on-site position at our Fredericksburg, Texas corporate office.

Typical Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

No regular travel is anticipated. The position is primarily office-based, with occasional visits to Production and Shipping areas. Some lifting or moving of product samples, boxes, or office materials up to 15 pounds may be required.

Qualifications

CUSTOMER SERVICE & WHOLESALE SUPPORT SPECIALIST