Customer Service/Warehouse Associate - CT

Dal-Tile Distribution, Inc.; Philadelphia, Northern (Philadelphia County, KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Mohawk Industries, Inc. is seeking a Customer Service/Warehouse Associate at our Countertop location in Philadelphia to support walk-in customers, process sales, and handle material handling duties.

This role combines front-line customer service with warehouse responsibilities to ensure timely order fulfillment and accurate inventory management. The position requires 1+ year of customer service and warehouse experience, with forklift/crane operation as a plus.

Qualifications

• HS diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of warehouse experience.
• Crane forklift experience is a plus.

Responsibilities

• Wait on customers and prepare sales slips.
• Produce daily sales reports.
• Perform a variety of warehouse duties such as pulling/assembling customer orders, inventory stock checks, and restocking.
• Receive and unload inbound material, process inbound shipments, and notify management of damaged shipments.

Skills

Customer service

Warehouse operations

Crane forklift experience

Education

HS diploma or equivalent

Tools

Forklift operation

Job description

Are you looking for more?

At Mohawk Industries, were committed to more more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of whats important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers orders, and conducting inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Wait on customers and prepare sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains a clean and organized facility by sweeping, trash, restroom cleaning, and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience;
• 1+ years of customer service experience and warehouse experience
• Crane Forklift Experience is a plus

Competencies

Organization, math, time management, computer skills, detail-oriented, customer service, safety-conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type Sales Jobs