Customer Service/Warehouse Associate - CT

Mohawk Industries; Lenexa (KS); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service/Warehouse Associate in Lenexa, KS. The role combines customer service with warehouse duties, including receiving, loading, order fulfillment, and inventory checks.

Responsibilities include assisting walk-in customers, processing transactions, and using crane and forklift equipment where required. The position emphasizes accuracy, safety, and teamwork in a fast-paced retail/warehouse setting.

Qualifications

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Crane forklift experience is a plus.

Responsibilities

• Provide customer service duties at counter and assist customers with order requirements.
• Process payments and receipts; reconcile cash and run basic reports.
• Enter customer orders and generate plant/RDC and stock replenishment orders.
• Handle inventory checks; pull/assemble customer orders; maintain displays and labeling.
• Operate crane and forklift equipment; assist with receiving and unloading inbound material.
• Maintain a clean, safe, and organized facility and report safety incidents.

Skills

Customer service

Warehouse operations

Education

HS diploma or equivalent

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate.

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope

Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.

Addresses and resolves customer complaints (returns and order errors).

Performs various office administration duties such as processing payments and receipts, reconciliation of DSR's and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates the customer master file, and creates vendor orders.

Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.

Wait on customers and prepare sales slips.

Produces daily sales reports.

Performs a variety of warehouse duties, including pulling/assembling customer orders, checking outbound orders for accuracy/completeness, conducting inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.

Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.

Operates crane and forklift equipment.

Maintains a clean, organized facility by sweeping, removing trash, cleaning restrooms, and performing general office maintenance.

Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.

Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience; 1+ years of customer service experience and warehouse experience
• Crane Forklift Experience is a plus

Competencies

• Organization, math, time management, computer skills, detail-oriented, customer service, safety-conscious

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.