Customer Service - Temporary

Remote; San Francisco (CA); Remote; USD 21,000 - 28,000; Full time

Job summary

Five Star Solutions is seeking people who enjoy helping others to answer customer calls about goods and services with a professional attitude. This BYOD work-at-home role focuses on debit card incentives, orders, and balances for clients.

Eligible candidates must have 3-6 months customer service or call center experience, basic computer skills, and strong communication. You must be 18+ and able to pass a background check; remote work requires reliable internet and dedicated workspace.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone skills

Verbal communication

Active listening

Independent worker

Quick learner

Tools

Laptop required

High-speed internet

Dedicated workspace

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred

• Previous 3-6 months call center or office background experience a plus

• Basic computer skills

• Quick learner and able to work independently

• Strong phone and verbal communication skills along with active listening

• Must be 18 years of age

• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner

• Follow communication "scripts" when handling different topics

• Identify customers' needs, clarify information, research and provide solutions and/or alternatives

• Access company and client resources provided to accurately handle the call

• Seize opportunities to upsell products when they arise

• Skillfully change from one task to another without loss of efficiency or composure

• Be available at your desk, maintaining punctuality and attendance at all scheduled times

• Remain positive and professional in all customer interactions

• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5-8250U Series or greater

• Memory: 8GB on Windows 10 or 11 64 bits

• Screen Resolution: 1280x768 or higher, dual monitors required

• USB DSP headset

• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed

• Firewall must be enabled (Will be checked prior to allowing login to system)

• Must be hardwired to your modem or router/ No Wi-Fi or extenders