Customer Service - Temporary

Five Star Solutions; Des Moines (IA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD

Paid training

Shift differential

Job summary

Five Star Solutions seeks agents to handle inbound calls from customers regarding goods and services with a helpful, professional attitude. This BYOD, work-at-home role supports clients on debit card incentives, orders, and balances.

Position is remote across listed states, with 7:00am–9:00pm CST shifts, Mon–Fri and every other weekend. Paid training spans 2–5 days. 20–40 hours weekly; first and last business day of each month must be available.

Qualifications

• 3-6 months customer service or call center experience preferred.
• Must be 18 years of age.
• Basic computer skills.
• Able to work independently and learn quickly.
• Strong phone and verbal communication skills with active listening.

Responsibilities

• Handle a high volume of inbound calls promptly.
• Follow call scripts for different topics.
• Identify needs, clarify information, and provide solutions or alternatives.
• Access company resources to resolve calls accurately.
• Upsell products when appropriate.
• Switch between tasks without loss of efficiency or composure.
• Be at your desk, punctual and present at scheduled times.
• Maintain a positive and professional tone with customers.
• Cross-train as needed.

Skills

Customer service

Verbal communication

Active listening

Phone etiquette

Tools

Windows 10

Antivirus software

Firewall

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 monthscall center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5-8250USeries or greater
• Memory: 8GB on Windows 10 or 1164 bits
• Screen Resolution: 1280x768 or higher, dual monitorsrequired
• USB DSP headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Click her for the BYOD policy for full detailed list of requirements

$15 - $15 an hour

Shift differential (extra $1/hr nights & wkds)

Work hours - Shifts between 7:00am-9:00 pm (CST) ; Work Days - Mon-Friand every other weekend

Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)

Status - Full Time or Part Time Temporary; 20-40 hours per week

Must be available to work on the first and last business day of each month

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.