Customer Service - Temporary

Five Star Solutions; Cleveland (TN); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking customer service professionals to answer inbound calls from clients about goods and services. This BYOD, work-at-home role is open to residents in multiple US states, including Tennessee, with standard 8:00am–10:00pm EST shifts and paid training.

You will follow scripts, identify customer needs, and provide solutions while maintaining a professional, positive attitude. A background check is required; 18+ and basic computer skills are expected.

Qualifications

• 3–6 months customer service or customer support experience preferred
• 3–6 months call center or office background experience a plus
• Basic computer skills
• Must be 18 years of age
• A background check required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone communication

Active listening

Basic computer skills

Independent worker

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 monthscall center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5-8250USeries or greater
• Memory: 8GB on Windows 10 or 1164 bits
• Screen Resolution: 1280x768 or higher, dual monitorsrequired
• USB DSP headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Click her for the BYOD policy for full detailed list of requirements

$15 - $15 an hour

Shift differential (extra $1/hr nights & wkds)

Work hours - Shifts between 8:00am-10:00 pm (EST) ; Work Days - Mon-Fri and every other weekend

Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)

Status - Full Time or Part Time Temporary; 20-40 hours per week

Must be available to work on the first and last business day of each month

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.