Customer Service Teller

Opportunitybank; Butte (MT); On-site; USD 32,000 - 46,000; Full time

Job summary

Opportunity Bank of Montana is seeking a career-oriented customer service teller at our Butte branch. You will be the face of the bank, delivering friendly and knowledgeable service to meet customers' financial needs.

Responsibilities include teller transactions, risk management, privacy, and training participation. You will assist customers via drive-up, telephone inquiries, and daily reports while upholding confidentiality and professionalism.

Qualifications

• Devoted to a task or purpose with loyalty or integrity.
• Shows firm and constant support to a cause.
• Works well as a member of a group.
• Capable of carrying out a given task with all details necessary to get the task done well.
• High School or better.

Skills

Dedicated

Loyal

Team Player

Detail Oriented

Education

High School or better

Job description

Opportunity Bank of Montana is looking for a career-oriented customer service teller located at our Butte branch!

Every day, you will be responsible for serving as the face of the bank and offering exceptionally friendly and knowledgeable service that helps meet our customer's financial needs.

Position Expectations:

• The successful candidate will be responsible for performing all assigned teller functions and additional duties, accurately and efficiently, while providing our customers with consistent exceptional customer experience.
• Will be expected to be punctual and dependable by being in their assigned workstation and ready to assist customers and other team members by the scheduled start time of each shift.
• Ability to handle stressful situations as they arise and achieve set deadlines/goals.
• Prioritize Customer Experience keeping it top of mind and providing consistent exceptional service to all customers in person, through the drive-up window, and via telephone by way of warm welcoming's and helping to identify their needs.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses.
• Maintain customer and co-worker confidentiality.
• Confidently build trust and loyalty with our customers and other team members through authenticity, courtesy, and professionalism.
• Complete all mandatory bank training by associated deadlines. Further increase job and industry knowledge by actively participating in supplemental bank-coordinated educational programs and training courses, including cross training expectations.
• Willingly perform additional duties outside of basic teller functions including but not limited to; Answering the phone within three rings, ordering checks, addressing changes, working daily reports, transaction disputes, closing accounts, safe deposit box procedures, providing statements and copies as requested by customers etc.
• Adhere to all operational and security policies and procedures, including enforcing compliance and privacy policies maintained by the bank to further mitigate risk in every interaction and detect fraudulent transactions to further prevent losses.
• Strive to be involved in our community and serve as a knowledgeable resource maintaining awareness of information concerning available bank products and services.
• Establish, retain, and deepen relationships with existing and new customers in the community to further carry out OBMT's Mission and achieve branch growth goals.

Physical Requirements:

• Ability to stand for long periods of time.
• Lift and carry up to 50lbs on occasional basis
• Reach, stand, and walk on frequent basis

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.

Qualifications

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Loyal

Shows firm and constant support to a cause

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.