Customer Service Technician II

Chenega MIOS SBU; Huntsville (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Chenega MIOS in Huntsville, AL is seeking a Customer Service Technician II to support Missile Defense Deployment and Sustainment Operations. The role emphasizes documentation, inventory, and field maintenance to support government operations.

The successful candidate will have a high school diploma or GED, 5+ years of relevant experience, and the ability to obtain/interim Secret clearance. Travel and flexible schedules may be required.

Qualifications

• Experience in customer service and records management.
• Ability to maintain document accountability and archives.
• Proficient use of Microsoft Office (Excel, Word, PPT, Outlook).

Responsibilities

• Maintain proper document accountability for records and archives.
• Maintain inventory, prepare orders, and track resupply activities.
• Perform fleet planning, operation, and maintenance.
• Perform general maintenance and custodial tasks of warehouse facilities/equipment.
• Prepare materials for shipping, palletizing, and wrapping with weights/dimensions.
• Operate vehicles including vans and pickup trucks.
• Operate material handling equipment (forklifts, pallet jacks).
• Other duties as assigned.

Skills

Customer service

Documentation

Driver's license

Secret clearance

Education

High school diploma or GED

Job description

Summary

Customer Service Technician II

Huntsville, AL

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Our Strength Is Our People

We believe taking care of our employees will deliver the best support to our customers and our community. Our success is attributable to our employees. We recruit and retain civic-minded people who fit our family-oriented small business culture.

Valued people deliver the highest level of professionalism and support to our customers. We provide our employees with a positive work environment and social activities that reinforce teamwork.

Venturi, LLC, a Chenega company, has an exciting career opportunity for a Customer Service Technician II who will support the Missile Defense Deployment and Sustainment Operations contract for the Missile Defense Agency and military branches that use this contract for services they need to accomplish missions vital to national security and safety of US and allied military personnel.

Responsibilities

• Maintain proper document accountability for record keeping and historical archives.
• Maintain inventory, prepare order quantities, and track resupply activities.
• Perform fleet planning, operation, and maintenance.
• Perform general maintenance and custodial tasks of warehouse/parts facilities and equipment, e.g., sweeping, and discarding waste.
• Prepare materials for shipping, palletizing, banding, and wrapping, including weights and dimensions.
• Operate various vehicles, including vans, pickup trucks, and 2-ton flatbeds.
• Operate general material handling equipment (Forklifts, pallet jacks, and like equipment).
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• 5+ years of relevant experience
• Possess a valid driver's license and maintain it for the contract duration
• Interim Secret clearance is required on day one, and must have the ability to obtain and maintain a Secret clearance over the life of the contract

Knowledge, Skills, And Abilities

• Must demonstrate maturity and technical strength in the respective area of expertise and be able to adjust quickly to a complex and ever-evolving scope of work.
• Mechanical aptitude and the ability to conscientiously follow written and verbal instructions.
• Proper use of standard hand tools and material handling equipment.
• Proper use of battery-powered tools.
• Ability to maintain a driver's license.
• Ability to lift boxes, packages, and equipment weighing up to 100 pounds using proper equipment and lifting techniques.
• Physically fit with full use of arms, legs, and back.
• Ability to work in extreme cold or hot conditions in warehouses or weather.
• Ability to maintain required training and certifications.
• Ability to travel 10-20% to CONUS and OCONUS locations.
• Ability to work nights, weekends, and holidays as required.
• Ability to use computers to search for and generate information using Microsoft Office (Excel, Word, PPT, Outlook).
• Ability to use Adobe to create forms and documents and merge files.
• Ability to communicate with customers to understand various shipping and storage requirements.
• Ability to communicate with commercial shipping companies to track and plan for shipments.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/