Customer Service Technician

agiliti; Sioux Falls (SD); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K plan with employer match

Tuition reimbursement

Daily Pay program

Paid time off

Employee discounts

Wellness programs

Résumé du poste

Agiliti in Sioux Falls, SD is seeking a Customer Service Technician I to drive to healthcare locations, load and deliver medical equipment, and manage inventory.

You will educate customers on equipment features, complete paperwork for billing and compliance, and support a 24/7 schedule with flexible hours.

This full-time role offers benefits including health insurance, 401K with employer match, tuition reimbursement, and more.

Qualifications

• Must be 21+ years old with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver's license with a safe driving record.
• Previous customer service experience; hospital setting helpful.
• Basic computer skills required.
• Flexible hours, including evenings, weekends, and holidays, to support a 24/7 schedule.
• Able to lift and push up to 75 pounds and stand/walk for long periods.

Responsabilités

• Safely load, secure, and deliver medical equipment to customers and return equipment to the office.
• Educate customers about features and functionality of the equipment at delivery.
• Complete paperwork and data entry accurately for billing, inventory, and compliance.

Connaissances

Customer service

Driver's license

Basic computer skills

Safe driving record

Lift up to 75 pounds

Formation

High school diploma or equivalent

Description du poste

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including:

• health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location:

Sioux Falls District

Job Title:

Customer Service Technician I

Company:

Agiliti

Location City:

Sioux Falls

Location State:

South Dakota