Customer Service Technician

Vacation Tree

Baxter Springs (KS)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Employee assistance program

401K plan with company match

Voluntary benefits

Job summary

Brightspeed is seeking a Customer Service Technician to install, maintain, and troubleshoot high-speed internet, video, and voice services, including wiring and equipment, across assigned service areas.

You may work varying shifts, including overtime, weekends, and holidays. The role involves climbing poles, digging trenches, and safely handling outside plant facilities while delivering an exceptional customer experience.

Qualifications

High School diploma (or equivalent) or higher
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders and utility access hole covers
Boot camp training including POTS/DSL installation/repair and basic transmissions
Basic computer skills including MS Office applications
Ability to work in confined spaces and aloft
Ability to work outside in all weather conditions and at various hours
Valid driver’s license with satisfactory driving record
Professional appearance and demeanor when representing the company
Accountability and teamwork to meet service measures
Active listening to take input and improve skills
Ability to ask relevant questions to resolve issues
Active learning to improve skills

Responsibilities

Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles and digging to bury cables; working in utility access holes
Observing safety rules and regulations
Assisting other technicians as needed
Supporting sales and marketing activities
Directing customer-facing work and sales referrals

Skills

Color vision

Ladder use

Boot camp training

MS Office

Confined spaces

Work outdoors

Safe driving

Customer communication

Accountability

Teamwork

Active listening

Problem solving

Questioning and clarifying

Active learning

Education

High school diploma or equivalent

Job description

Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.

As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.

As a Customer Service Technician Your Responsibilities Will Include

Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

High School diploma (or equivalent) or higher
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Bonus Points For

Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive Compensation And Comprehensive Benefits.

Competitive medical, dental, vision, and life insurance
An employee assistance program
401K plan with company match
A host of voluntary benefits

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

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