Customer Service Technician

agiliti

Alabama

On-site

USD 32,000 - 46,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Disability insurance

FSAs

HSAs

Life insurance

Paid time off

401(k) with employer match

Employee discounts

Tuition reimbursement

Daily pay program

Employee assistance program

Wellness programs

Job summary

Agiliti seeks a Customer Service Technician I to safely load, transport, and deliver medical equipment to healthcare locations, while ensuring proper handling and timely documentation.

You will educate customers on equipment features, manage on-site interactions, and perform data entry for inventory and billing. The role supports a 24/7 schedule with flexible hours and physical tasks.

Qualifications

Be 21 years of age or older and have a high school diploma or equivalent.
Hold a current, valid, and unrestricted driver's license with a safe driving record per policy.
Must have customer service experience.
Basic computer skills required.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Able to lift/push up to 75 pounds.
Able to stand and walk for long periods.

Responsibilities

Safely load, secure, and deliver medical equipment to customers and return equipment to the office.
Educate and engage customers at delivery, explaining features and functionality of the equipment.
Complete all paperwork and data entry accurately for billing, inventory, and regulatory compliance.

Skills

Customer service experience

Basic computer skills

Flexible hours

Education

High school diploma or equivalent

Tools

Driver's license

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver

is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.

Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.

Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

Be 21 years of age or older, with high school diploma or equivalent.

Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.

Have customer service experience. Prior work experience in hospital setting is helpful.

Have basic computer skills.

Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.

Be able to lift and/or push up to 75 pounds.

Be able to stand and walk for long periods of time.

Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Equal Employment Opportunity Statement

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affimative Action Policy Statements

Vaccination Requirement

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits