Customer Service Technical Rep

Eastman Industrial Supply, Inc.; Springfield (MA); On-site; USD 72,000 - 99,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Job summary

Eastman Chemical Company is seeking a qualified engineer/scientist to maintain a safe workspace and respond to technical product needs. The role focuses on glazing standards for laminated glass, DOE-driven experiments, and data-driven decision making.

The position supports Sales, Marketing, and Technical Service teams while coordinating testing, budgeting, and scheduling. Travel up to 20% is required; 1–3 years in a science field is preferred.

Qualifications

• Associate’s degree in scientific or engineering field required; Bachelor’s degree preferred.
• Experience in a laboratory environment highly preferred.
• 1-3 years of professional work experience in science related field.
• Strong proficiency with Excel, Word, PowerPoint; DOE experience.
• Knowledge of glass or structural engineering analysis a plus.

Responsibilities

• Maintain and contribute to an effective safety environment.
• Respond to technical product needs in a timely manner.
• Understand glazing standards and codes related to laminated glass.
• Develop experiments; run data analysis and communicate results.
• Support cross-functional teams in development and sale of interlayer products.
• Interpret design media and oversee equipment setup and maintenance.
• Develop testing procedures to improve accuracy and efficiency.
• Translate technical requirements into testing plans and project specs.
• Manage project budgets, timelines, and resources; travel up to 20%.

Skills

Lab experience

DOE experience

Statistical analysis

Microsoft Office

CAD/engineering analysis

Education

Associate’s degree in science or engineering

Bachelor’s degree preferred

Tools

MiniTab

SolidWorks

Finite Element Analysis (FEA)

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world‑class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com .

Responsibilities

• Maintain and contribute to an effective safety environment.
• Effective and timely response to technical product needs.
• Understand and influence of glazing standards and codes as related to laminated glass.
• Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally.
• Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.
• Establish industry credibility, trust and approachability through SDO and industry participation.
• Interpretation and calculation of performance from design media (CAD, blueprints)
• Oversee equipment specification, set‑up, modifications, engineering and maintenance.
• Develop testing procedures and tools to enhance accuracy and efficiency.
• Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.
• Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Qualifications

• Associate’s degree in scientific or engineering field required; Bachelor’s degree preferred.
• Experience in a laboratory environment highly preferred.
• 1-3 years of professional work experience in science related field
• Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.
• Demonstrated skills in technical problem solving.
• Ability to perform laminate cutting, pummel and process evaluation of [JS1.1] samples returned from laminators
• HUD evaluation of sheet and windshields
• Customer focus, responsiveness and the ability to meter information flow based on need and audience.
• Excellent communications, presentation, planning, organizational, and project management skills.
• Ability to interact in a global environment
• Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.
• Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.
• Willingness to travel up to 20%.

Please Note

Eastman will not accept applicants for this offered position who require visa sponsorship,including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $72,000-99,000.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives

• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development

• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.