Customer Service Team Member

Mills Fleet Farm e-Commerce Enterprises, LLC; Mason City (IA); On-site; USD 18,000 - 21,000; Full time

Job summary

Fleet Farm in Mason City, IA is seeking a Customer Service Team Member to provide a friendly and efficient check-out experience. You will handle exchanges, returns, and complaints, assist with transactions, and support associates at the checkout lanes while promoting loyalty programs.

The role emphasizes greeting customers with a smile, a helpful attitude, and teamwork to ensure an outstanding shopping experience for every guest.

Qualifications

• Friendly, service-oriented mindset and ability to engage customers.
• Knowledge of basic cash handling procedures, including simple math.
• Willingness to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Provide customers with a quick and efficient check-out experience at the register.
• Handle customer exchanges, returns, and complaints effectively.
• Assist with transactions and resolve cash register/tender issues as needed.
• Promote Fleet Farm loyalty programs and other company initiatives at the point of sale.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or GED

Job description

Mason City
3200 4th Street SW
Mason City, IA 50401, USA

Description

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self‑motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check‑out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers’ expectations.

Job duties:

• Provide customers with a quick and efficient check‑out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Cashiers are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately. Ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Knowledge of basic cash handling procedures, including simple math.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.