Customer Service Team Member

Workstream; Fayetteville (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid leave

Career growth

Scholarship programs

EAP

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Free meals

Closed Sundays

Job summary

COR Restaurant Services, LLC is seeking Chick-fil-A Customer Service Team Members in Fayetteville, NC. You will greet guests, take orders, and ensure hospitality while upholding brand standards and policies. Positions available are full-time and part-time, with opportunities for advancement and a positive team environment.

We value teamwork, reliability and a friendly, service-driven attitude. Expect flexible hours, weekends sometimes, and a supportive work culture at a Chick-fil-A restaurant

Qualifications

• Ability to handle multiple tasks in a fast-paced environment.
• Ability to stand for long periods and perform physical tasks as needed.
• Team-oriented, adaptable, dependable with strong work ethic.
• Customer service oriented with effective communication.

Responsibilities

• Greet and serve guests with enthusiasm and hospitality.
• Take orders and make accurate changes quickly.
• Demonstrate knowledge of brand, products, and promotions.
• Resolve guest complaints promptly and professionally.
• Maintain product quality and consistency.
• Assist with opening/closing procedures and communicate with front and kitchen teams.
• Adhere to sanitation and safety procedures and maintain attendance.

Skills

Multitasking

Teamwork

Communication

Positive attitude

Customer service

Effective guest interactions

Job description

Customer Service Team Member Overview

At Chick-fil-A®, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick‑fil‑A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil‑A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil‑A, Inc.

Responsibilities

• Following Chick‑fil‑A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communication between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast-paced environment
• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work at a quick, yet efficient and thorough pace.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Customer service oriented.
• Ability to communicate effectively with guests and team members.
• Honors and encourages others to follow the visions and values of the business.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours
• Closed on Sundays

This job posting is for an opportunity with COR Restaurant Services, LLC (“COR

Services”), a wholly owned subsidiary of Chick-fil-A, Inc. COR Services is an

equal opportunity employer and does not discriminate in employment decisions

based upon any status, classification, or factor protected by federal, state,

or local law. COR Services will make reasonable accommodation(s) for qualified

individuals with a disability and for sincerely held religious beliefs in

accordance with all legal requirements. Any applicant requiring a reasonable

accommodation should contact the hiring manager.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.