Customer Service Team Member

Chick-fil-A; Broadview Heights (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free or Discounted Meals During Shifts

Paid Training

Uniform Provided

Team Events and Recognition Programs

Job summary

Chick-fil-A Broadview Heights is seeking friendly, dependable individuals for Front of House Team Members in Broadview Heights, OH. You will help deliver Chick-fil-A hospitality and develop communication, teamwork, and leadership skills from day one.

Operator Casey Hughes leads a team of 90+ members, offering growth, coaching, and a positive culture with Sundays off and meal benefits. Open availability is highly preferred and compensation ranges from $13 to $17 per hour, based on experience.

Qualifications

• Must be 16 or older.
• Ability to work at a quick, yet efficient and thorough pace -- hustle is a must!
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, coachable
• Ability to communicate effectively with guests and team members

Responsibilities

• Provide high-quality customer service and satisfaction
• Provide hospitality and positive influence within your team and the community
• Participate in an upbeat, record setting environment with top quality products
• Join a team of over 90+ Team Members that focuses on growth, personal and professional development
• Enhance guest experience with attentive service, personalized interactions, and understanding of guests’ needs
• Upper management and leadership growth opportunities including Team Lead, Shift Lead, and Director positions

Skills

Customer service

Teamwork

Communication

Leadership development

Job description

Company: Chick-fil-A Broadview Heights

• Operator Casey Hughes, our brand-new operator, brings 20+ years of professional experience and a passion for developing others. Casey has a passion for Chick-fil-A's brand and legacy, team building, and leadership development.
• Our mission is to care for our guests, our team, and our community. Every role in our restaurant matters because details matter: every smile, every meal, every interaction. Together, we strive to create a place where hospitality and excellence come alive every day.
• Casey is passionate about developing leaders, making a lasting impact, coaching and mentoring, and motivating his team.
• Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years.
• Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation.
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients.

Value and Appreciate Employees

• Competitive Pay
• Flexible Scheduling
• Sundays Off
• Free or Discounted Meals During Shifts
• Paid Training
• Uniform Provided
• Team Events and Recognition Programs
• Positive, Values-Based Workplace Culture
• Leadership Development and Coaching
• Clear Growth Path with Advancement Opportunities
• Access to Chick-fil-A Scholarships and Tuition Assistance Programs

Opportunity

At Chick-fil-A Broadview Heights, hospitality is more than serving food. It is creating moments that make people feel welcome, valued, and cared for.

We are looking for friendly, dependable individuals who enjoy serving others and creating positive experiences for guests and teammates alike. As a Front of House Team Member, you will help deliver the hospitality Chick-fil-A is known for while developing valuable communication, teamwork, and leadership skills.

Operator Casey Hughes brings more than 20 years of leadership experience and is passionate about investing in people. From your first day, you will be encouraged, challenged, and supported by a team committed to personal growth, professional development, and operational excellence.

Position Type

• Part-Time, Full-Time
• Morning, Day or Evening shifts
• Open availability is highly preferred
• $13.00 - $17.00/hour based on experience and availability (promotions and raises available based on performance)

Your Impact

• Provide high-quality customer service and satisfaction
• Provide hospitality and positive influence within your team and the community
• Participate in an upbeat, record setting environment with top quality products
• Join a team of over 90+ Team Members that focuses on growth, personal and professional development
• Enhance guest experience with attentive service, personalized interactions, and understanding of guests’ needs
• Upper management and leadership growth opportunities including Team Lead, Shift Lead, and Director positions

Background Profile

• Must be 16 or older
• Ability to work at a quick, yet efficient and thorough pace--hustle is a must!
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, coachable
• Ability to communicate effectively with guests and team members

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.