Customer Service Team Leader

Goodwill of the Finger Lakes; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of the Finger Lakes in Geneva, NY is seeking a Retail Team Leader to support daily operations and lead on duty shifts in a full-time role. Responsibilities include supervising staff and volunteers, maintaining store safety and appearance, handling cash and deposits, processing reports, and delivering excellent customer service.

Candidates should have an Associate degree preferred, at least one year retail experience with six months supervisory, and proficiency in Word, Excel, and

Qualifications

• Associates degree preferred.
• Minimum of one year retail experience with at least six months supervisory experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Lead on duty according to schedule and ensure safe work practices.
• Maintain neat, clean, organized store environment.
• Supervise employees, volunteers, and community service personnel.
• Monitor cash drawer balances and deposits; ensure transaction accountability.
• Support operations with reports and communications.
• Encourage customer donations and achieve round-up target.
• Maintain security of company assets.

Skills

Leadership

Cash handling

Customer service

MS Office

Education

Associates degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail - Geneva Full Time - Reg 37.50 hours Geneva, NY, US

2 days ago Requisition ID: 3290

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as Leader on Duty as dictated by schedule:
• Ensures safe work practices are followed at all times
• Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
• Assists with supervising the daily cash drawer balances and deposits of store receipts:
• Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
• Balances cash and deposits store receipts as required.
• Assists with the transmission of all required reports.
• Assists with the supervision of all employees.
• Reviews customer concerns and resolves appropriately.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
• Performs the duties of various team member roles as staffing needs arise.
• Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
• Maintains proper security of all company assets.
• Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
• Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
• Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.

SUPERVISORY RESPONSIBILITIES:

Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE:

Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.

Or equivalent combination of education and experience.

COMPUTER SKILLS:

Must be proficient in Microsoft Word, Excel, and Outlook.

LANGUAGE SKILLS:

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

SCHEDULING REQUIREMENTS:

Must have open and flexible availability, and be willing to work evenings and weekends.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.

Physical Demands- Customer Service Team Leader

Frequency

Never

Almost Never

Occasionally

Almost always

Always

X

Standing

X

Walking

X

X

X

Reaching Overhead

X

Crouching

X

Kneeling

X

X

Lifting and Carrying

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 75 lbs.

X

76 to 100 lbs.

X

over 100 lbs.

X

Push/ Pull Max Force

0 to 20 lbs.

X

21 to 39 lbs.

X

40 to 59 lbs.

X

60 to 100 lbs.

X

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law