Customer Service Team Lead

Bass Pro Shops; Town of Clifton Park (NY); Sur place; USD 28 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

HSA

FSA

Voluntary benefits

401k

Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Résumé du poste

Bass Pro Shops in Town of Clifton Park, NY, is seeking a Team Leader to guide department associates in daily operations, merchandising, inventory control, pricing, stocking, and customer service. You will implement directives, staff the department, train and evaluate employees, and ensure a positive, high-service environment.

Responsibilities include ensuring plan-o-grams, executing promotions, maintaining pricing and UPC accuracy, and coordinating events with management.

Qualifications

• High School Diploma or equivalent required.
• 2 to 4 years in Retail Sales Supervisory experience preferred.
• Strong POS and inventory systems knowledge.

Responsabilités

• Directs department associates daily and ensures service quality.
• Maintains pricing, plan-o-grams, and signage.
• Staffing, interviewing, training, and scheduling.
• Coordinates events and promotions with management.

Connaissances

Leadership

Merchandising

Inventory management

Customer service

Staff supervision

Formation

High School Diploma

Outils

POS systems

MS Office

Inventory software

Description du poste

Position Summary

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Essential Functions

Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily direction to the associates within the department. Prepares to-do / Task lists. Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office. Insures a pleasant and productive shopping experience for all customers. Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with GSM / DM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items. Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Experience / Qualifications

Minimum Degree Required: High School Diploma or equivalent

Experience: 2 to 4 years in Retail Sales Supervisory experience is a plus

Knowledge, Skills, and Ability

Ability to calculate figures and amounts such as discounts, commissions, and percentages

Ability to read and analyze certain reports

Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public

Ability to conduct meetings and presentations to groups

Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems

Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Travel Requirements

N/A

Physical Requirements

Constantly stand and/or walk during shift Occasionally ascend or descend ladders, stairs, ramps, etc. Constantly communicate with others to exchange information Occasionally repeat motions that may include the wrists, hands and/or fingers Occasionally operate machinery and/or power tools Occasionally operate motor vehicles or heavy equipment Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed) Occasionally work in tight and confined spaces Occasionally work in noisy environments

Independent Judgement

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Starting Pay Rate

$20.00 - $22.75

Benefits Summary

Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund And more!

Equal Opportunity Employer

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops About

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”