Customer Service Team

Old South Carriage Co; Charleston (SC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Industry-leading pay starting at $18hr

Flexible scheduling around a 40-hour工作

Free Parking in Downtown Charleston

Free Tours for friends and family

Opportunities for continuing education

Job summary

Old South Carriage Company in Charleston is seeking a Customer Service Specialist to deliver outstanding guest experiences. You will greet guests, provide knowledgeable tour recommendations, handle transactions, and dispatch tours with precision.

Shifts include AM and PM coverage seven days a week, with hours around 8:30 AM–5:00 PM and 4:30 PM–10:30 PM. You must be comfortable around horses; training covers equine handling and safety protocols.

Qualifications

• Experience in a customer-facing environment.
• Ability to exercise logistical skills in a fast-paced setting.
• Comfortable around horses and able to handle them.
• Organized, attentive, and detail-oriented.
• Valid driver\'s license with reliable transportation.
• Open availability (7 days a week/ AM and PM) for a 40 hour work week.

Responsibilities

• Greet customers with southern hospitality and service.
• Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions.
• Organize and dispatch horse-drawn carriage tours.
• Move horse and carriages between staging areas in the barn.
• Collaborate with sales team, tour guides, and barn crew in an efficient, friendly manner.
• Help foster a culture of excellence by treating customers and colleagues with respect.
• Anticipate the needs of the team and customers, and be ready to assist.

Skills

Customer service

Software skills

Logistics

Communication

Job description

Old South Carriage Company is searching for well-rounded Customer Service Specialist to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient tour dispatching. In this role, you'll provide incredible service making sure our customers' experience begins with a warm hello and friendly smile. Our Carriage Tours are running from 9am till 10pm most days, and we have both AM and PM shifts for the Customer Service team (8:30-5 and 4:30-10:30). Our operations are heavily involved with horses, and all staff must be comfortable with animals and learn equine handling skills in training.

Responsibilities

• Greet customers with our southern hospitality and service
• Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions
• Organize and dispatch horse-drawn carriage tours
• Move horse and carriages from different staging areas in barn
• Work in conjunction with sales team, tour guides, and barn crew in a efficient and friendly way
• Help foster a culture of excellence by treating customers and colleagues with respect
• Anticipate the needs of your team and customers alike, and be at the ready to lend a hand

Requirements

• Experience in a customer-facing and service-minded environment
• Ability to exercise logistical skills and good judgement in a fast-paced environment
• Comfortable around horses and able to handle them
• Organized, attentive, and detail-oriented
• Valid drivers license with reliable transportation
• Open availability (7 days a week/ AM and PM) for a 40 hour work week.

Benefits

• Industry-leading pay starting at $18hr
• Flexible scheduling around a 40-hour work week
• Free Parking in Downtown Charleston
• Free Tours for friends and family
• Opportunities for continuing education and advancement in company