Customer Service Support Specialist

J5cyberconsulting

Washington (District of Columbia)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

100% employer-paid health coverage

6% 401(k) match

PTO

tuition reimbursement

bonuses

professional development

Job summary

J5cyberconsulting is seeking a dedicated systems administrator to provide Tier 2 help desk support in a 24/7 environment. The position requires US Citizenship and an active U.S. Government Top Secret Security Clearance.

Candidates will join a team of innovators focused on protecting organizations from cyber threats, with opportunities for professional development and comprehensive employee benefits.

Qualifications

Demonstrated experience answering users' inquiries regarding computer software and hardware operation to resolve problems.
Demonstrated experience maintaining a record of daily data communication transactions.
Demonstrated experience with US Government Top Secret Security Clearance.

Responsibilities

Perform systems administration and Tier 2 help desk support in a 24/7 environment.
Maintain records of daily communication transactions and remedial actions.
Monitor events and escalate incident reports as necessary.

Skills

Answering questions via emails, hotline, and tickets

Resolving computer software and hardware issues

System performance verification

Installing and repairing hardware/software

Overseeing daily performance of computer systems

Technical diagnostics and support

Monitoring events and corrective actions

Job description

J5 Consulting is a Maryland based company established in 2006 to provide computing and consulting services for government and commercial entities. Our services improve Information System networking performance and compliance and protect electronic assets from loss and compromise. We welcome your application to receive consideration for the following position.

Introduction

The Sponsor requires a team to perform support for a comprehensive suite of applications, which serve as the primary means of communication between Sponsor headquarters, offices, and industry partners. The message storage and retrieval systems enable searching, search term storage, role-based access control, advanced security controls to protect sensitive information and the administrative tools necessary to provision, manage, and dispose of sensitive account bins used to control access to families of protected documents and systems. The necessary support and services include systems administration and Tier 2 help desk support in a 24/7 environment. The Team will be merging with another team that currently provides Tier 1-3 support for other mission applications.

Required Skills and Demonstrated Experience

Demonstrated experience answering questions via emails, hotline, and tickets.
Demonstrated experience answering users' inquiries regarding computer software and hardware operation to resolve problems.
Demonstrated experience entering commands and observing system functioning to verify correct operations and detect errors.
Demonstrated experience installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Demonstrated experience overseeing the daily performance of computer systems.
Demonstrated experience setting up equipment for employee use, performing or ensuring proper installation of communication, operating systems, and appropriate software.
Demonstrated experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities.
Demonstrated experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Demonstrated experience monitoring events and performing corrective actions according to documentation.
Demonstrated experience escalating incident reports to required groups and monitoring incidents.

Highly Desired Skills and Demonstrated Experience

Demonstrated experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents.
Demonstrated experience updating and communicating with users about the progress of problem remediation.
Demonstrated experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location.
Demonstrated experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location.

US Citizenship

This position requires US Citizenship. Verification of US Citizenship to meet federal government security requirements will be confirmed.

Security Clearance

The successful candidate must have an active U.S. Government Top Secret Security Clearance with a Full Scope Polygraph.

Clearance Verification

This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Travel

This position is expected to be onsite. The position will be located within the Washington Metropolitan Area (WMA). Local travel/POV will be on an as needed basis, within the local place of performance.

Join J5 Consulting and Grow Your Cybersecurity Career

At J5, we’re a team of innovators protecting organizations from evolving cyber threats. With 18+ years of success in government and commercial sectors, we offer meaningful opportunities to grow your career.

Enjoy comprehensive benefits, including: