Customer Service & Support Representative Specialty Senior - Commercial Card Services

PNC Bank NA; Whitehall (OH); Remote; USD 38,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with match

Education assistance

Paid time off

Job summary

PNC is seeking a Customer Service & Support Representative Specialty Senior for its Commercial Card Services. Based remotely within the PNC footprint, you will handle customer inquiries via email and phone, maintain records, review requests, and coordinate with internal partners.

Your schedule will be 12:30pm–9:00pm EST, Monday through Friday, with potential occasional in-office participation. The role emphasizes client service experience, communication, problem solving, and Excel

Qualifications

• Client service and banking experience preferred.
• Excellent communication (oral and written), listening, problem solving, diagnostic, and organizational skills.
• Proficient with Microsoft Excel.

Skills

Customer Service

Communication

Problem Solving

Diagnostic

Organizational Skills

Excel Proficiency

Relationship Building

Education

Associates degree

Tools

Microsoft Excel

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service & Support Representative Specialty Senior within PNC's Commercial Card Services organization, you will be based anywhere within the PNC footprint. You will enjoy a high level of customer contact via email and phone, filled with both routine and unexpected challenges. No two days will be alike, though there will be predictable rhythms to your weeks and months. A thorough approach is critical, as clients count on you to maintain complete and accurate records, review their requests, and provide documentation. Your responsiveness and relationship skills will also be important, as you work with internal PNC service partners to ensure accurate and timely hand-offs. This remote position calls for the ability to solve complex and sometimes sensitive issues. Primary contact with clients is through email and phone support, based on staffing needs. Formal work hours will be 12:30pm–9:00pmEST, Monday through Friday.

The successful candidate will have the following qualifications:

• Client service and banking experience preferred
• Strong customer service skills
• Excellent communication (oral and written), listening, problem solving, diagnostic, and organizational skills
• Proficient with Microsoft Excel

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused–Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk–Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results‑Oriented
• Technical Support Competencies Accuracy and Attention to Detail
• Client Relationship Management
• Customer Experience Management.
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Roles at this level typically require

an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications–No Required Certification(s)

Licenses–No Required License(s)

Language Assessments–No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $37,500.00–$75,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

PNC’s inclusive workplace

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.