Customer Service & Support Representative - Building Products

associatedmaterialsall; Buffalo (NY); On-site; USD 36,000 - 37,000; Full time

Job summary

The Service & Support Representative at Associated Materials, LLC is responsible for delivering a high level of customer service while supporting customer engagement and business objectives. This role acts as a primary contact for customers, managing orders, resolving issues, and providing product guidance.

Additionally, the position supports outreach initiatives, including outbound pool account calls to generate revenue and expand the Supply Center's customer base, with emphasis on accurate

Qualifications

• High School diploma or GED required.
• Experience with a CRM, preferably Salesforce.
• 2–5 years in a retail, wholesale, or customer-facing environment.

Responsibilities

• Deliver a consistent, high-quality customer service experience.
• Accurately enter customer orders and ensure proper documentation.
• Field and resolve customer questions, concerns, and issues professionally.
• Support customer outreach initiatives through outbound pool calls to accounts.
• Develop product knowledge and provide guidance to customers.
• Establish, develop, and maintain positive customer relationships.
• Follow all company safety policies and procedures.

Skills

Customer service

Multi-tasking

Time management

Communication

Phone sales

Self-motivated

Tech-savvy

Education

High School diploma

GED

College degree preferred

Tools

Salesforce

Excel

Office

Outlook

Job description

Who We Are

Join the Alside team at Associated Materials, LLC, and be AMazing with us!

At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.

As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.

At Alside, we empower our team members to make an impact. Your ideas and expertise aren't just encouraged--they're valued. Join us and be part of a dynamic, growth-driven organization where your contributions help shape the future of the building products industry.

Summary:

The Service & Support Representative is responsible for delivering a high level of customer service while supporting customer engagement and overall business objectives. This role serves as a primary point of contact for customers by managing orders, resolving issues, and providing product guidance.

In addition, the position supports customer outreach initiatives, including outbound sales calls to pool accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the Supply Center's customer base.

Key Responsibilities & Expectations

• Deliver a consistent, high-quality customer service experience
• Respond to customer needs accurately, thoroughly, and in a timely manner
• Develop and maintain a working knowledge of products, services, and delivery capabilities
• Accurately enter customer orders and ensure proper documentation
• Field and resolve customer questions, concerns, and issues professionally
• Support customer engagement initiatives through outbound pool calls to accounts, as needed
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable
• Establish, develop, and maintain positive customer relationships
• Operate in a safe manner and comply with all company safety policies and procedures
• Support Supply Center goals related to customer service, safety, and operational excellence
• Follow all company policies and procedures
• Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.

Skill Requirements

• Strong customer service and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Organized and detail-oriented with effective time management skills
• Professional, composed, and service-oriented under pressure
• Clear written, verbal, and listening communication skills
• Comfortable engaging customers by phone
• Self-motivated with a positive attitude
• Ability to learn and adapt to new technology and systems

Education & Experience

• High School diploma, GED required
• College degree preferred
• 2--5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
• Preferred experience with a CRM, preferably Salesforce
• Experience with Microsoft Excel, Office, and Outlook
• General knowledge of the building materials industry preferred, but not required

About Us

When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.

Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

Additional Information

The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.

The pay range for this position is $26-$27 an hour.