Customer Service Support Associate I

Cass Information Systems; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Cass Information Systems, Inc. is seeking an Accounts Payable/Disbursement specialist to ensure timely and accurate resolution of rejected or suspended invoices.

The role requires researching payment histories, making decisions on exceptions, and communicating with vendors and internal teams to maintain high service levels. The position emphasizes attention to detail, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of telephone and billing experience in a general business environment.

Responsibilities

• Research payment history and contact vendors or customers to resolve exceptions.
• Make timely payment decisions on exceptions according to client procedures and Cass standards; may negotiate acceptable payment arrangements with vendors.
• Communicate clearly, both verbally and in writing, with internal and external sources to maintain production, quality, and client service levels.
• Acquire, investigate, and process operations-related inquiries and report results with complete internal documentation.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete required departmental reports and maintain accurate production time sheets.
• Work overtime as requested by management.
• Perform other duties as assigned by management.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FUNCTION: Responsible for timely and accurate resolution of invoices that have been rejected or suspended.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
• Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors.
• Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
• Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete all required departmental reports and maintains accurate production time sheets.
• Works overtime as requested by management.
• Perform other duties as assigned by management.

SKILLS AND ABILITIES REQUIRED:

• Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
• Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
• Proficiency in the Microsoft Office suite.
• Excellent analytical, attention to detail, and problem solving skills.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• High school diploma or equivalent required.
• 6 months telephone and billing experience in a general business environment.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.