Customer Service Support Associate - Bob Squad

Bob's Discount Furniture; Springfield (MA); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

401(k) Profit Sharing

Paid time off

Job summary

Bob’s Discount Furniture is hiring a Customer Service Support Associate to assist guests in person, by phone, and online. The role involves order entry, payment processing, and supporting store teams in a fast-paced retail environment.

We value empathy, clear communication, and flexibility across a retail schedule. Join a growing omni-channel team focused on delivering delightful customer experiences with integrity.

Qualifications

• Must be at least 18 years old to be considered.
• Ability to work flexible retail hours.
• Strong verbal communication and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital channels.
• Process orders and ensure accuracy in entry and payment handling.
• Support store teams and contribute to a smooth customer journey.
• Demonstrate empathy, professionalism, and problem-solving in daily tasks.

Skills

Guest empathy

Omnichannel support

Order entry

Cash handling

Tech adaptability

Tools

CRM system

Job description

**Job Overview**Join Bob’s Discount Furniture as a **Customer Service Support Associate - Bob Squad** and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.This is a full-time, in-store position with required flexibility to work a retail schedule. **What You’ll Bring to Bob’s**At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you! **Key Skills for Success**To excel in this role, you will need to demonstrate strengths in the following skill areas: **Core Competencies & Expertise*** Guest communication and empathy* Omnichannel customer support (in-store, phone, digital)* Order entry and accuracy using support systems* Cash handling and payment processing* Multitasking and follow-through* Problem-solving and root cause analysis* Positive mindset and professionalism* Technology adaptability and system usage **Preferred Competencies & Skills*** Experience in retail, call centers, or customer service* Sales or CRM system familiarity* Experience supporting store operations or fulfillment **Who We Are**At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. **How We Will Support Your Success**We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. **Benefits & Perks*** National Medical, Dental, and Vision Insurance* Paid Vacation, Sick Days, Holidays, and your Birthday* 401(k) Profit Sharing Plan with a generous company match* Pet Insurance and employer-paid Life Insurance* Legal & Financial Planning assistance and wellness resources* Tuition Reimbursement and employee scholarships* Ongoing training and career development through Workday Learning* Employee Discount on Day 1, plus merchant partner savings* Hourly Pay: $18.00 per hour **Our Culture & Core Values**At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! **Minimum Qualifications*** Must be at least 18 years old to be considered for employment with Bob’s* Ability to work flexible retail hours* Strong verbal communication, judgment, and customer service skills* Basic computer proficiency and willingness to learn new technologies **Physical Demands*** Ability to stand and walk on showroom floor* Ability to sit and perform computer-based work at a desk* Ability to speak clearly on phone and use standard office equipment **Diversity is a Core Value at Bob’s**At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. **Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:**Pay: $18.00 per hour*It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.*