Customer Service Support Associate

MedCare Equipment Company, LLC; Greensburg (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

MedCare Equipment Company, LLC is seeking a Customer Service Support Specialist in Greensburg, IN to manage initial referral contacts and route inbound referrals to the appropriate departments. The role includes handling faxes and orders promptly, opening new files, and ensuring information completeness.

The ideal candidate has a High School Diploma or GED with experience in healthcare or DME, strong data entry skills, and proficiency in MS Office.

Qualifications

• High School Diploma or GED.
• Healthcare or durable medical equipment experience preferred.
• Proficient in MS Office with data entry experience.
• Strong organizational and time management skills.

Responsibilities

• Monitor incoming orders via fax or email from referral sources and ensure all required information is received.
• Open new customer files and complete required documents before passing on the order to the appropriate department; contact referral source for missing information.
• Enter data and accurately assign orders to the correct department or folder.
• Process time-sensitive orders within designated timeframes.
• Assist other departments with tracking or questions related to requested documentation.
• Rework and reassign orders when updates or changes are made to customer insurance.
• Perform all other duties as assigned.

Skills

Data entry

MS Office

Time management

Organizational skills

Healthcare experience

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Summary/Job Purpose

The Customer Service Support Specialist has the primary responsibility of handing initial referral contact by assigning all inbound referrals to the appropriate department. They are there to receive incoming faxes and orders and assign all customer orders according to procedure in a timely, efficient, and accurate manner.

Job Duties / Essential Functions

• Responsible for monitoring incoming orders received via fax or email from referral sources. Ensures all required information is received.
• Opens new customer files and completes required documents before passing on order to the appropriate department/folder. Contacts referral source for missing information.
• Enters data into computer and accurately assigns orders to correct department/folder.
• Works time sensitive and critical orders to ensure processed within the designated timeframes.
• Assists representatives from other departments with tracking or questions related to requested documentation.
• Rework and reassign orders when updates or changes are made to customer insurance.
• All other duties as assigned.

Requirements

Skills / Qualifications

• High School Diploma or GED.
• Previous experience in healthcare or durable medical equipment preferred.
• Demonstrated PC skills a must.
• Proficient in MS Office with proven data entry experience.
• Strong organizational and time management skills.

Physical Requirements / Working Conditions

• These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
• Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
• Sitting for extended periods of time.
• Manual dexterity for typing and writing.
• Ability to read small print and view a computer screen for prolonged periods.
• Ability to lift, push, pull, or carry objects up to 20 pounds.
• Able to wear over-ear headsets for majority of workday.