Customer Service Supervisor Medical Equipment

CDK Global; Texas; À distance; USD 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

Tuition Reimbursement

Medical, dental, and vision benefits

Résumé du poste

CDK Global is seeking a Customer Success Coordinator to support the post-sale journey for a book of customers in the automotive software space. This early-career role focuses on adoption, utilization, account health and retention, providing flexible coverage during LOAs and high-volume periods.

You will partner with Lead CSMs and regional managers to learn the business, maintain data hygiene, prepare reports and executive-ready materials, and help with account planning, health scoring and

Qualifications

• Bachelor’s degree (BA/BS) or equivalent experience.
• Excellent time management and prioritization skills.
• Comfort working with data, reports, dashboards and customer information.
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint.
• General CRM familiarity; Salesforce, Totango, or similar tools preferred.
• Curiosity, coachability and a desire to grow in Customer Success.
• Professional judgment when handling customer and account information.
• 1-2 years of professional experience (customer success, support, training, or client-facing role preferred).
• Internship, campus leadership, customer-facing, sales, support, or account coordination experience.
• Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations.
• Exposure to customer health scoring, adoption reporting, or retention workflows.
• Experience preparing presentations, summaries, reports, or executive-ready materials.

Responsabilités

• Maintain accurate and timely account information, customer attributes, contacts, notes, sentiment & risk indicators in CDK tools (Totango, Salesforce and other CS tooling).
• Reporting and account insight preparation.
• Organize and summarize customer health, adoption, utilization, engagement and risk data.
• Prepare account-level reporting to assist CSMs and leaders identify trends, gaps, opportunities and areas requiring action.
• Review priority lists to identify missing data, declining utilization, negative health score trends, unresolved issues (including case escalation) upcoming renewals or other risk signals.
• Support research, documentation, timeline creation, issue tracking and preparation for save/recovery discussions.
• Account planning and Success Plan preparation.
• Help assemble data, usage insights, reporting and draft materials for EBRs.
• Support completion and follow-up of assigned Success Plays and tasks on priority accounts.
• Flexible team support.
• Provide temporary support during LOAs, high-volume administrative periods and targeted retention efforts.
• Help regional teams maintain continuity when capacity gaps arise.

Connaissances

Time management

Data analysis

CRM familiarity

Communication

Formation

Bachelor’s degree

Outils

Excel

PowerPoint

Salesforce

Description du poste

Remote/Field

Must be located in the Central or Mountain time zone and be able to travel 25%-50%.

Company Overview

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company’s cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Role Summary

The Customer Success Coordinator an early-career Customer Success role designed to support the post-sale customer journey across adoption, utilization, market expansion, account health and retention. to a permanent book of business. Instead, the CSC provides flexible capacity across the Customer Success organization, helping teams maintain momentum during leave of absence coverage, high-volume administrative cycles, proactive account reviews, data hygiene initiatives and targeted at-risk customer activities.

The CSC will work closely with Lead CSMs, Regional Managers and cross-functional partners to learn the business, strengthen operational discipline and help ensure our customers receive consistent, proactive and value-driven support.

The CSC will be directly responsible for work that improves visibility, readiness and execution across the Customer Success organization, including but not limited to:

Responsibilities

• Customer data curation and hygiene
• Maintain accurate and timely account information, customer attributes, contacts, notes, sentiment & risk indicators in CDK tools (Totango, Salesforce and other CS tooling)
• Reporting and account insight preparation
• Organize and summarize customer health, adoption, utilization, engagement and risk data
• Prepare account-level reporting to assist CSMs and leaders identify trends, gaps, opportunities and areas requiring action
• Review priority lists to identify missing data, declining utilization, negative health score trends, unresolved issues (including case escalation) upcoming renewals or other risk signals
• Support research, documentation, timeline creation, issue tracking and preparation for save/recovery discussions.
• Account planning and Success Plan preparation
• Help assemble data, usage insights, reporting and draft materials for EBRs
• Support completion and follow-up of assigned Success Plays and tasks on priority accounts
• Flexible team support
• Provide temporary support during LOAs, high-volume administrative periods and targeted retention efforts
• Help regional teams maintain continuity when capacity gaps arise

Qualifications

• Bachelor’s degree (BA/BS) or equivalent experience.
• Excellent time management and prioritization skills
• Comfort working with data, reports, dashboards and customer information
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint
• General CRM familiarity; Salesforce, Totango, or similar tools preferred
• Curiosity, coachability and a desire to grow in Customer Success
• Professional judgment when handling customer and account information
• 1-2 years of professional experience (customer success, support, training, or client-facing role preferred)
• Internship, campus leadership, customer-facing, sales, support, or account coordination experience
• Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations
• Exposure to customer health scoring, adoption reporting, or retention workflows
• Experience preparing presentations, summaries, reports, or executive-ready materials

Compensation & Benefits

The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

We offer Medical, dental, and vision benefits in addition to:

• Tuition Reimbursement

Diversity & Inclusion

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Eligibility & Accommodation

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.