customer service Supervisor/manager (part-time)

The Michael's Companies; Everett (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

The Michael's Companies in Everett, MA is seeking a part-time Customer Service Supervisor/Manager to support store operations and customer experience. You will assist the Store Manager, supervise team members, ensure SOP compliance, and maintain a ready, visually appealing sales floor.

Responsibilities include coordinating truck unloads, inventory routines, planogram execution, pricing accuracy, and timely promotional execution while upholding safety and asset protection.

Qualifications

• Minimum 3+ years retail leadership experience.

Responsibilities

• Lead and support SOP adherence and company programs.
• Oversee truck execution, inventory routines, and planogram sets.
• Maintain pricing integrity and ensure timely promotional execution.
• Provide Manager-on-Duty coverage and uphold service standards.
• Train, coach and develop team members across departments.

Skills

Retail leadership

Customer service

Job description

## customer service Supervisor/manager (part-time)Apply: Everett-17 Mystic View Rd: Part time: Posted Today: R00324382Store - BOS-EVERETT, MAThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.* Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.* Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.* Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.* Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.* Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.* Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.* Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.* Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.* Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.* Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.* Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$16.00 - $22.20This position may be eligible for overtime compensation in accordance with state and local laws.