Customer Service Supervisor at Piedmont Airlines

Wayne State University; Piedmont (CA); On-site; USD 25,830 - 30,307; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel benefits

Job summary

A regional airline is seeking a motivated and reliable Customer Service Supervisor to manage departmental operations. The role includes supervising team members, providing career development, and ensuring compliance with company policies. Ideal candidates will demonstrate excellent organizational skills and the ability to multitask. This position offers competitive pay starting at $18.75/hour, with benefits including paid training, holiday pay, and family travel on the airline’s network.

Qualifications

• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.
• Extensive knowledge of QIK.

Responsibilities

• Manage operational activities of the department.
• Supervise team members and ensure quality customer service.
• Provide career development to the team.

Skills

Excellent organizational skills

Ability to multitask

Ability to work well with management

Conflict resolution skills

Familiarity with Microsoft Office Suite

Education

Bachelor’s Degree in Aviation, Business, or related field

Job description

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We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.

Coach and provide career development to the team

Correct non‑compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Manage the operational activities of the department in accordance with established policies and procedures

Manage a staff of team members with varied duties

Administrative duties, including daily/weekly/monthly reports

Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems

Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on‑time performance and quality customer service

Drive motorized equipment

Provide support when employee absence affects the operation

Job Qualifications & Competencies:

Excellent organizational skills and ability to multi‑task

Ability to work independently, set and meet own deadlines

Ability to work well with all levels of management and support staff

Able to defuse conflicts among team members

Familiarity with Microsoft Office Suite

Prior experience with internal controls processes for accountable items

Ability to work a flexible schedule

Preferred Qualifications:

Current Piedmont employee with a minimum six months of service

Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

Extensive knowledge of QIK

Bachelor’s Degree in Aviation, Business, or related field

Use of computers and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co‑workers or tools

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$18.75/Hourly - 22.00/Hourly (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.