Customer Service Supervisor 1 - Hybrid - 141385

University of California - San Diego Medical Centers; San Diego (CA); Hybrid; USD 68,000 - 119,000; Full time

Job summary

UC San Diego Health’s Ophthalmology Department seeks a seasoned administrator to manage daily operations across its Shiley Eye Center and satellites. This role supports a large clinical team including physicians, residents, and staff across multiple sites.

The position offers a hybrid schedule with onsite work at Lightwave Avenue and remote components, and involves coordinating patient services, billing terminology, and staff coaching. Strong communication and leadership are essential.

Qualifications

• Seven years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training.
• Experience with customer service processes and policies.
• Strong verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced setting.
• Knowledge of medical and vision insurances and billing terminology.

Responsibilities

• Receives predetermined work assignments subject to moderate control and review.
• Directs subordinates to complete assignments using established guidelines and policies.
• Requires full knowledge of own area of functional responsibility.
• May work at multiple locations based on business needs.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Lead a team

Problem solving

Multitasking

Coaching staff

Medical billing knowledge

Diffusing conflicts

Education

Bachelor's degree in related area

Job description

This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only

This position will work a hybrid schedule which includes a combination of working both onsite at Lightwave Avenue and remote.

DESCRIPTION

The Department of Ophthalmology is comprised of 30 faculty physicians and scientists, 10 resident physicians, and 13 (include clinical and research) post-doctoral physicians and scientists and over 150 staff with 6 divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Ocularplastics, and Neuro-ophthalmology. Clinical services are provided at the Shiley Eye Center, Ratner Eye Center, UCSD Health Sciences (UCSDHS) Hillcrest ambulatory center and the Veterans Administration (VA) Hospital. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including possible acquisition of existing practices.

Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of own area of functional responsibility.

MINIMUM QUALIFICATIONS

• Seven years of related experience, education/training, OR an Bachelor's degree in related area plus three years of related experience/training.
• Working knowledge of customer service.
• Interpersonal skills to effectively motivate others.
• Skills to evaluate issues and identify resolution.
• Verbal and written communication skills.
• Ability to effectively manage multiple priorities.
• Customer service experience and skills in providing coaching direction and guidance to customer service representatives.
• Demonstrated ability to lead.
• Demonstrated knowledge of medical and vision insurances and billing terminology.
• Strong problem solving skills with the ability to diffuse challenging situations and develop effective solutions.
• Ability to effectively communicate complex information to staff and customers both verbally and in writing.
• Demonstrated experience in managing a high volume, fast paced work flow.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Complies with the University of California, San Diego Health (UCSDH) Principles of Community.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Pay Transparency Act

Annual Full Pay Range: $67,700 - $118,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.42 - $56.75

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).